What are the responsibilities and job description for the Answering Service Agent position at Gordon, Aylworth & Tami, P.C.?
Company Overview
Gordon, Aylworth & Tami, P.C. is a reputable law firm serving the Pacific Northwest since 1978. Specializing in debt collection litigation, our firm is committed to ethical treatment and compliance while working collaboratively with consumers to resolve outstanding debts.
Our Mission
We believe that every call is more than just a ring — it’s an opportunity to connect, reassure, and solve problems. Our Answering Service Agents support the Collection Team, ensuring their customers always reach a real person even when the call volume spikes.
The Impact You'll Make
As an Answering Service Agent, you’ll be the overflow support when the inbound call volume increases hold times. Your professionalism and attention to detail will directly shape how our clients’ customers feel about their questions and concerns.
This is not just about answering phones — it’s about being the voice of trust for the companies we serve.
What You'll Do
In this role, you will:
- Answer inbound calls promptly and courteously, following each client’s unique instructions.
- Gather and verify information from callers, ensuring names, phone numbers, and messages are accurate and complete.
- Relay messages via email, SMS, or secure client portals in real time.
- Follow escalation protocols for urgent or emergency calls.
- Use call-handling software to log details, tag calls, and update client records.
- Manage multiple client accounts during a shift, switching between scripts and procedures seamlessly.
- Collaborate with teammates to ensure smooth shift handovers and consistent service quality.
We’re looking for someone who is:
- A clear communicator — you speak with warmth, clarity, and professionalism.
- Detail-oriented — you can take accurate messages even when callers speak quickly or provide complex information.
- Calm under pressure — you can handle upset or emotional callers with empathy and patience.
- Tech-comfortable — you can navigate multiple screens, CRMs, and call software without losing focus on the caller.
- Reliable — you show up on time and understand the importance of consistent coverage.
- Flexible — you can adapt to different client needs and adjust to changing call volumes.
Preferred but not required:
- Previous experience in a call center, customer service, or receptionist role.
Work Schedule
- This role will be onsite.
- Part time from 11:30AM-3:30PM Monday-Friday.
Why You'll Love It Here
- Comprehensive paid training — we set you up for success before you take your first live call.
- Opportunities for advancement into full time Account Representative position.
- Recognition programs — monthly awards for top performers with cash incentives.
Join Us
If you’re ready to be the voice that makes someone’s day better, we’d love to hear from you. Apply with your resume and a short note about why you think empathy is the most important skill in customer service.
Pay: From $15.55 per hour
Expected hours: 25.0 per week
Work Location: In person
Salary : $16