What are the responsibilities and job description for the Shop Parts Counterperson position at Gooseneck Implement?
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
Department: Parts
Reports to: Parts Manager
Purpose:
Provides in-house parts support to the service department.
Responsibilities:
- Supplies Service Techs with parts, as required.
- Prepares parts for service calls, making sure all supplies are ready.
- Return any parts not used on service calls into parts inventory.
- Unload new and used equipment --- inspect equipment for damage and note any shortages.
- Order parts for 2M warehouse and receipt in properly.
- Maintain the tech tool room, locating and ordering tools for techs.
- Maintain parts warranty bin and ship out recalled parts.
- Maintain inventory on shop oil and supplies.
- Handle attachments for new tag setups for shop work.
- Review BO reports from JDPoint orders submitted daily & communicate back to service manager.
- Make sure parts are placed on correct work order segments.
- Reviews work orders for parts missing or placed on wrong segments before RO is closed.
Knowledge, Skills, and Abilities:
- At least 1 year experience in Parts Department operations preferred.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to work extended hours and weekends.
- Excellent customer service skills.
- High School Diploma or GED equivalent.
- Ability to analyze and interpret basic Parts Department reports.