Salesforce Business Analyst and Support Specialist

About the Position: 

Department: Information Technology 

Reports to: Senior IT Specialist 

Supervises: None 

Location required: Minot ND, Business Center Location

Responsibilities: 

Business Process and Needs 

• Serve as the primary internal resource for Gooseneck Implement's Salesforce environment and help ensure the system effectively supports users and business processes across the organization. 

• Develop a strong understanding of how Sales, Marketing, Customer Support, Operations, and other departments use Salesforce and the Anvil package in their day-to-day work. 

• Work with department leaders and users to understand business needs, workflows, pain points, reporting needs, and opportunities to improve how Salesforce is used. 

• Help evaluate requested Salesforce changes to understand how they may affect other departments, processes, data, integrations, reports, and existing functionality before changes are implemented. 

• Coordinate Salesforce changes and enhancements so that improvements for one area of the business do not create unintended issues elsewhere. 

Administration 

• Serve as the primary administrator for Salesforce users, roles, permission sets, security access, and licenses, including onboarding and offboarding users and monitoring license utilization. 

• Administer and support the Anvil package within Salesforce, including routine configuration, troubleshooting, updates, and coordination with Anvil support as needed. 

• Provide day-to-day support to Salesforce users, troubleshoot issues, and resolve routine problems and minor bugs. 

• Perform routine Salesforce configuration and maintenance, including fields, page layouts, validation rules, Flow automation, reports, dashboards, and other platform settings. 

• Develop and modify basic Salesforce reports and dashboards to support business needs. 

Development and Maintenance 

• Work with Gooseneck's external Salesforce development partner for more complex reports, dashboards, integrations, development, and system enhancements. 

• Gather and document business requirements for work assigned to external Salesforce partners and help review and test completed solutions before deployment. 

• Help maintain Salesforce data quality through appropriate data standards, validation, duplicate management, imports, exports, and routine data maintenance. 

• Assist with testing Salesforce and Anvil updates and changes before they are released to users. 

• Work closely with Information Technology and the Data Solutions Developer on Salesforce data, integrations, reporting, and related business systems. 

• Stay current on relevant Salesforce capabilities and recommend practical improvements that can simplify business processes or improve user productivity. 

Training 

• Support Salesforce users throughout the organization and develop training, documentation, and user guidance to improve adoption and effective use of the platform. 

Special Projects 

• Special projects as assigned. 

Experience, Education, Skills, and Knowledge: 

• Strong business analysis and problem-solving skills with an interest in understanding how business processes, people, data, and technology work together. 

• Ability to work with users across multiple departments, understand their needs, and translate those needs into practical Salesforce solutions. 

• Working knowledge of Salesforce administration, including users, permissions, licenses, configuration, reporting, and general platform support. 

• Experience gathering business requirements, documenting processes, and helping implement business system improvements. 

• Ability to consider how a system change in one department may affect other users, processes, reports, or data. 

• Experience creating and modifying Salesforce reports and dashboards. 

• Familiarity with Salesforce configuration tools such as Flow, Lightning App Builder, custom fields, validation rules, formulas, and permission sets is preferred. 

• Strong analytical, troubleshooting, and organizational skills. 

• Excellent communication skills and the ability to work as a team. 

• Proven ability to work well with internal users, business leaders, vendors, and external technology partners. 

• Organized, self-motivated, and comfortable managing multiple priorities. 

• Salesforce Administrator or Salesforce Business Analyst certification is preferred but not required. 

• Experience with Salesforce managed packages or third-party Salesforce applications is a plus. 

• Experience in an equipment dealership, agriculture, sales, marketing, customer support, or similar business environment is a plus. 

• Knowledge of John Deere dealer software and processes is a plus. 

• 2 years of experience with Salesforce, CRM/business systems, business analysis, application support, or a related field preferred and/or a bachelor's degree in information systems, business, computer science, or a related field. 

Pre-Employment Requirements: 

Gooseneck Implement is committed to providing a safe and productive work environment. Candidates must be able to pass pre-employment screenings including drug screen, background check and MVR review. 

Equal Opportunity Employer 

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.