Specialist, Retail Operations

About You

You’re organized, detail-oriented, and thrive in environments where no two days look the same. You love a well-run system, find satisfaction in operational excellence, and naturally take initiative to create order. You’re proactive, resourceful, and able to balance big-picture thinking with meticulous execution. You communicate clearly, follow through consistently, and are motivated by supporting teams to deliver best-in-class in-store experiences.

About The Role

As the Specialist, Retail Operations, you’ll play a key role in the seamless day-to-day management of goop’s growing retail footprint. You’ll oversee vendor relationships, store operations, and inventory control across our eight retail locations, ensuring consistency, compliance, and operational efficiency. You’ll also support new store openings and help refine systems, documentation, and processes that keep retail running smoothly and beautifully. This role is ideal for someone who loves both structure and problem-solving—someone who can manage details, streamline operations, and bring calm precision to a dynamic, high-touch environment.

• Oversee daily operational needs across goop’s retail stores, serving as the key liaison for repairs, maintenance, and vendor partnerships (including janitorial, floral, safety, dry cleaning, and utilities).
• Manage vendor relationships and monthly invoicing, ensuring accurate tracking and timely payments via Emburse, Stampli, and other finance tools.
• Support the maintenance of store-level inventory accuracy and process integrity, including inventory movements, product lifecycle management (expired items, testers, etc.), and coordination with the Manager, Inventory Operations.
• Help with annual inventory counts and implement regular cycle counts to uphold strong inventory control practices.
• Support Shopify POS management—assist with troubleshooting, discount code creation, and day-to-day retail system needs.
• Partner with cross-functional teams on store openings, handling operational planning, store setup, vendor coordination, and execution support.
• Maintain and enhance retail Standard Operating Procedures (SOPs), ensuring documentation is up to date, accessible, and aligned across all stores.
• Provide day-to-day administrative and operational support to ensure smooth functioning across all retail locations.
• Support the continued growth and operational excellence of goop’s corporate retail store through process optimization and collaboration.

Qualifications & Experience

• 2–4 years of experience in retail operations, multi-store coordination, or a similar role
• Proficiency in Shopify POS and retail systems; experience with inventory management software preferred
• Proven ability to manage vendors, track budgets, and support operational processes with a high degree of accuracy and accountability.
• Ability to work cross-functionally and adapt quickly in a fast-paced, evolving environment
• Strong organizational skills, with the ability to develop, implement, and manage Standard Operating Procedures for retail teams.
• Exceptional communication skills, adept at coordinating with multiple stakeholders and ensuring efficient data management in systems like NetSuite.

FAQ 

• Compensation: $70,000 - $80,000 Equity. This is a full-time, exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
• Benefits: Generous health benefits package, fertility benefits and paid parental leave. 
• Perks: “goopcation” paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica   
• Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee’s growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.