What are the responsibilities and job description for the Inside Sales – Retail Account Operations position at Gigabyte?
We are looking for an organized and detail-oriented Inside Sales to support the daily operations of our Retail customer accounts. This is an account operations-focused sales position, not a general Sales Assistant or administrative role. The position will be responsible for managing the operational flow of assigned accounts, including order processing, open-order and backorder tracking, pricing verification, logistics coordination, customer claims, and account-related reporting. Candidates with previous experience in logistics, order management, sales support, or assistant roles within the consumer electronics, technology, retail, or distribution industry are preferred. This is also a strong opportunity for an experienced Sales Assistant who is ready to take on greater account ownership and operational responsibility.
Key Responsibilities
- Process and manage customer purchase orders accurately and on time.
- Track open orders, backorders, allocations, and shipment status.
- Coordinate closely with the Logistics team on inventory, fulfillment, shipment, and delivery.
- Proactively follow up on delayed or outstanding orders.
- Verify customer pricing, promotional pricing, and approved sales programs.
- Review and process customer claims, deductions, credits, and supporting documentation.
- Maintain accurate order, pricing, claim, and account records.
- Support Account Managers with the daily operational needs of assigned Retail accounts.
- Coordinate with Sales, Logistics, Accounting, and other internal teams to resolve account issues.
- Prepare and maintain sales, backlog, open-order, and account-related reports.
- Take ownership of assigned operational tasks and follow issues through completion.
Key Skills & Qualifications
- Strong Microsoft Excel skills.
- Excellent attention to detail and accuracy.
- Strong organizational and follow-up skills.
- Ability to manage multiple orders, deadlines, and priorities.
- Comfortable working with purchase orders, pricing, inventory, invoices, claims, and numerical data.
- Strong communication and cross-functional coordination skills.
- Previous experience in Logistics, Inside Sales, Sales Operations, Order Management, Sales Support, or Assistant roles is preferred.
- Consumer electronics, PC/technology, retail, etail, or distribution industry experience is highly preferred.
- Experience working with Retail or Etail customer accounts is a plus.
- Bilingual is a plus, but not required.
Ideal Candidate
We are especially interested in candidates who are:
- Organized
- Detail-Oriented
- Accurate
- Responsible
- Strong in Excel
- Good at Follow-Up Comfortable with Numbers
- Team-Oriented
- Candidates currently working in a Logistics Coordinator, Order Management, Assistant, Sales Support, or Account Operations position who are looking to grow into a more account-focused Inside Sales role are encouraged to apply.
About Us
GIGABYTE is an international manufacturer and distributor of computer hardware products including motherboards, graphic cards, laptops, PC desktops, and more. We are actively looking for individuals to be a part of an organization committed to offering passionate fans with innovative technology.
We offer an exceptional benefits package as part of our total compensation plan, such as:
- Medical Insurance (100% of employee monthly premium covered by company)
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- Paid Holidays (including whole week of Christmas off)
- Paid Vacation Days
- Paid Time Off / Sick Days
If you believe that you are a qualified candidate for this position, please apply and e-mail us your resume.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- How many years of work experience do you have with logistics, order management, sales support, or Sales Assistant roles within the consumer electronics, technology, retail, or distribution industry?
Education:
- Associate (Preferred)
Experience:
- PC components: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Ability to Commute:
- City of Industry, CA 91748 (Required)
Work Location: In person
Salary : $22 - $26