Outlets General Manager JN -022026-172189

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Elevate your career in one of the planet's most breathtaking mountain destinations - Jackson, Wyoming. We’re seeking an Outlets General Manager to lead three distinct dining experiences within a boutique luxury hotel. This is a rare opportunity to shape service culture, operational excellence, and guest delight across multiple high-performing outlets in a property known for exceptional hospitality.

Job Responsibilities

• Oversee daily operations across three dining venues, including an upscale casual three‑meal, a rooftop outlet, and in‑room dining.
• Ensure seamless service execution aligning with the brand luxury standards.
• Lead, mentor, and develop a high-performing management team and hourly staff through coaching, training, and structured systems.
• Partner with the Executive Chef and Culinary leadership to maintain consistency, quality, and flawless communication between FOH and Culinary.
• Drive financial performance through effective cost controls, labor management, forecasting, and revenue‑generating strategies across all restaurants.
• Accountability for inventory management, ordering, and vendor relationships.
• Uphold exceptional guest service, regularly engaging with guests and VIPs while resolving issues with urgency and professionalism.
• Maintain a strong floor presence during peak business periods to ensure service excellence and team support.
• Collaborate with hotel leadership to develop and implement SOPs, service standards, and brand‑defining experiences.
• Monitor guest feedback, ratings, and reviews to identify opportunities for improvement.
• Support ongoing recruitment, retention, and talent development initiatives to ensure staffing levels and service standards remain consistently high.
• Ensure full compliance with all health, safety, and sanitation regulations.
• Contribute to long‑term strategic planning as the hotel expands and evolves its culinary concepts.
  
  

Requirements / Pre‑Requisites

• 5 years of restaurant or F&B leadership experience, preferably within luxury, boutique, or resort environments.
• Proven experience managing multiple restaurant outlets or high‑volume, multi‑concept operations.
• Strong understanding of Forbes and/or Michelin‑level service expectations.
• Proven financial acumen; budgeting, cost controls, P&L management, and forecasting.
• Hands‑on & humble. You build positive culture, communicate clearly & lead by example.
• Exceptional interpersonal skills; ability to connect authentically with guests & staff.
• Thrives in dynamic environments with seasonal fluctuations and high expectations.
• Demonstrated record of elevated emotional intelligence in high touch environments.
• Solid understanding of training, staff development, and luxury service execution.
• Passion for hospitality, excellence, and creating memorable guest experiences.
  
  

Compensation Package

• Industry leading base salary (up to 100K base)
• Full medical benefits with generous company contribution.
• 401(k) with company match.
• Performance bonus potential.
• PTO – 4 weeks floating Holiday comp days.
• Relocation assistance available.
• Subsidized employee housing, based on availability
• Heavily discounted ski pass and other perks.
• Complimentary access to fitness center, bus pass, and shift meals.
• Employee discounts at the spa, restaurant/bar, and retail outlets.
• Collaboration and career-growth with a team of professionals & mentors who are devoted servant leaders.
  
  

JOB ID: 172189 #post

Ed Gromacki

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, $90,000 - $110,000,