What are the responsibilities and job description for the Director of Member Services JN -042026-174657 position at Goodwin Recruiting?
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This prestigious global luxury hospitality network is seeking a Director of Member Services – LATAM to oversee member engagement, program implementation, and regional operations across Latin America. In this strategic, hands-on role, you'll help every member property maximize the benefits of their membership while aligning regional needs with global initiatives. We're looking for a relationship-focused leader who is highly organized and experienced in cross-functional collaboration, able to balance strategic oversight with operational execution across diverse cultural and business environments throughout LATAM.
Director Of Member Services Benefits
Matthew Forgione
To Apply for this Job Click Here
, $100,000 - $115,000,
This prestigious global luxury hospitality network is seeking a Director of Member Services – LATAM to oversee member engagement, program implementation, and regional operations across Latin America. In this strategic, hands-on role, you'll help every member property maximize the benefits of their membership while aligning regional needs with global initiatives. We're looking for a relationship-focused leader who is highly organized and experienced in cross-functional collaboration, able to balance strategic oversight with operational execution across diverse cultural and business environments throughout LATAM.
Director Of Member Services Benefits
- Health coverage (medical, dental, vision options)
- Paid time off, increases with tenure
- 401K with company match
- Employee discounts across member properties
- Travel opportunities and global networking
- Opportunity to represent a prestigious luxury hospitality brand and shape regional member experience
- Serve as the primary liaison between members in the delegation and global headquarters, ensuring alignment of regional and global objectives.
- Ensure every member maximizes the value of their membership by promoting usage of all tools, services, and resources.
- Collect and communicate member feedback to HQ to optimize services and programs for regional relevance.
- Propose, coordinate, and implement an annual delegation action plan, managing the budget for initiatives in collaboration with the International Director of Member Services and the regional Delegate.
- Organize regional meetings, including Delegation Meetings, Chefs Meetings, and Steering Committee sessions.
- Support network development, including prospecting and onboarding of new members.
- Collaborate with HR to provide recruitment support and establish partnerships with top hospitality universities and schools.
- Proofread regional-language communications and marketing materials.
- Organize showcases, brand events, and other promotional activities as required
- Prepare and distribute monthly delegation e-newsletters and provide bi-weekly updates to headquarters.
- Minimum 5 years of experience in hospitality or tourism, preferably within luxury hospitality.
- Home-office-based remote position with significant travel up to 60% the first year
- Strong interpersonal, communication, and relationship-building skills with the ability to engage senior-level clients and stakeholders.
- Specific LATAM experience is a MUST!
- Leadership presence and excellent presentation skills.
- Fluency in Spanish and English (written and spoken) is strongly preferred
- Valid driving license required.
- Passport required for travel
Matthew Forgione
To Apply for this Job Click Here
, $100,000 - $115,000,
Salary : $100,000 - $115,000