What are the responsibilities and job description for the Team Lead position at Goodwill?
Job Purpose:
To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening/closing the store, daily bank deposits, keeping register stocked with the adequate change, addressing customer/donor needs/complaints.
Education: High School Diploma or GED preferred
Experience: Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee.
Clearances: Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.
Supervision Received: The Team Lead functions under the direct supervision of the Store Manager.
Supervision Exercised: The Team Lead Supervisor will supervise store employees.
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