Manager - Marketing Communications FT (32688)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

The Marketing Communications Manager is responsible for managing the execution of marketing and strategic messaging campaigns, while providing project management and vendor relations support for unit operations. This person will report regularly on project timelines, budgets, and production requirements, as well as analyze the performance of all assigned deliverables. Furthermore, this person will be responsible for growing and managing the e-mail customer database, while supporting the development and deployment of e-mail messaging campaigns to various stakeholders.

*The salary range for this position is $67,059.72–$83,808.50, commensurate with experience.*

DUTIES AND RESPONSIBILITIES

1. Upholds and models Goodwill’s mission, core values, and servant leadership philosophy.
2. Manages the execution of marketing and communication campaigns within project scope, including timelines, budgets, and production requirements.
3. Supports the development and execution of ongoing database segmentation strategies to increase campaign performance.
4. Manages Goodwill’s customer database and categorizes list by audience type and stakeholder interest.
5. Develops and executes strategies to increase customer database through online and offline efforts.
6. Collect audience feedback, present findings to leadership, and conduct market research as needed.
7. Analyzes email campaign performance and provides recommendations for improvement.
8. Serves as the primary POC for our e-mail marketing systems (ActiveCampaign.com).
9. Manages the tracking of campaign budget expenses against planned unit budgets, providing monthly updates to the team.
10. Works closely with the creative services to ensure mechanicals and design elements align with printer and supplier specifications.
11. Manages the relationship with vendors, ensuring quality assurance in pricing, execution, and service.
12. Codes and processes invoices associated with unit campaigns.
13. Manages collateral and promotional inventory, ensuring materials are always current and available for agency-wide distribution.
14. Assist with Out of Home advertising to include, but not limited to billboards, radio, and flags/banners.
15. Additional duties as assigned.

REQUIREMENTS

1. Bachelor’s degree with a concentration in business, marketing, public relations, communications, English, or a related field, supplemented by five (5) years of professional experience in marketing or communication. An equivalent combination of education or experience may be considered to satisfy requirements.
2. Experience developing comprehensive marketing and communication plans based on defined goals and target audiences.
3. Analytical skills to evaluate campaign performances and provide findings/recommendations to leadership.
4. Understanding of search engine optimization (SEO), search engine marketing (SEM), Web traffic metrics, key performance indicators (KPIs), and audience persona research.
5. Strong project management skills and problem-solving ability.
6. Excellent verbal and written communication skills with ability to effectively work as a team.
7. Have the ability to take general ideas and transform them into creative concepts with minimal supervision.
8. Desire to serve our mission of helping to change lives through the power of work.
9. Self-motivated with strong organizational skills and ability to take initiative. 
10. Have a professional demeanor and be able to work with individuals at all levels of the organization.
11. Must be able to meet the physical requirements of the position.
12. Must have and maintain a valid Texas driver’s license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled

Salary : $67,060 - $83,809