Retail Store Manager - FT

POSITION TITLE: Retail Store Manager
STATUS: Non-Exempt / Full-Time
DEPARTMENT: Donated Goods Retail (DGR)
REPORTS TO: Vice President for Donated Goods
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening.

The starting wage for this position is $26.85 per hour.

CHARACTERISTICS OF THE JOB: Manage the activities of the store professionally, focusing on a high work ethic and integrity, that supports delivery of the Goodwill mission while ensuring maximum profitability and efficiency and a positive image of GIRE in the community.

PROVIDES SUPERVISION TO: Store staff, clients, and volunteers

ESSENTIAL FUNCTIONS:

• Achieve financial objectives while meeting or exceeding expense/revenue ratio.
• Manage through data analytics including understanding of variances and regular monitoring of KPIs. Responsible for reporting business results.
• Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing, etc.).
• Own the 1-Touch process to ensure maximum efficiency and profitability while managing inventory quality standards, production, and sales goal.
• Responsible for staffing location to labor budget to include recruiting and hiring.
• Mentor Assistant Manager(s) and/or Store Leads in delivery of direct, kind, and clear performance expectations for team members.
• Create accountability through training all employees, clients and volunteers in proper work habits, job responsibilities, and the policies & procedures of GIRE.
• Actively manage sales floor through “Area of Pride” assignments to ensure a clean, neat, and easy to Shop sales environment.
• Lead onsite mission integration efforts as primary contact for DGR with Workforce Development, as needed.
• Perform worksite audits such as safety, retail, etc. ensuring that all necessary actions to correct issues are completed within determined time period.
• Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports on schedule, etc.).
• Perform frequent bank deposits and change runs in support of business needs.
• Responsible to effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that include formal documentation up to and including recommendations for terminations.
• Complete and submit accurate and timely employee payroll records. Create and post weekly work schedules for all worksite team members. For volunteers, track hours as required under specific program.
• Ensure condition of facility and grounds are neat, clean, and safe. Promptly report needed repairs/replacements to the designated staff member (e.g., Facilities Maintenance or Safety Coordinator).
• Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.

ANCILLARY FUNCTIONS:

• Back up any position in the department as needed to accomplish goals.
• Assume ultimate responsibility for all in an emergency event.
• Attend all safety meetings including online safety trainings as required.
• Actively participate in all trainings and meetings.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.)
• Provide support and management to other GIRE Retail Store locations, as needed.
• Present yourself and GIRE positively and professionally at all times.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Perform other job-related duties as assigned by Management.

QUALIFICATIONS:

• Minimum of three years’ experience in increasingly responsible supervisory/management position. Preference will be given to those with prior donated goods management experience.
• High school diploma or equivalent.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Good math skills.
• Demonstrated ability to supervise, train and resolve issues with employees/clients/volunteers.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Experience in budget control, cash management, and basic fiscal controls strongly preferred.
• Good communication skills, both in writing, and orally.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Able to positively influence and motivate assigned staff.
• Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES:

• Respect of others.
• Good communication skills in English, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues.
• Ability to perform effectively and cooperatively as part of a team.
• Excellent interpersonal skills.
• Bilingual, English and Spanish preferred.

WORK ENVIRONMENT: Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces - to include tile, carpet, linoleum, concrete, asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust. Occasional travel in personal or company vehicles.

PHYSICAL REQUIREMENTS: Continuous bending, stooping, stretching, walking throughout the store. Continuous grasping. Frequent to continuous fine finger movement to operate cash register and computer. Ability to lift 50 pounds with/without assistance. Communication skills through speech/written/assisted. Visual skills.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:
Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience relevant to the promotable position. All promotions are based on business needs, as positions are available.