Director of Stores

POSITION TITLE: Director of Stores
STATUS: Exempt / Full-Time
DEPARTMENT: Donated Goods Retail (DGR)
REPORTS TO: Vice President for Donated Goods
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening.

The starting salary for this position is $110,000 per year.

CHARACTERISTICS OF THE JOB: The Director of Stores is a key member of the Retail Store and ShopGoodwill (SGW) Leadership. This role is accountable for leading strong financial performance, operational efficiency, and consistently managing the customer and donor experience while supporting mission integration. This role oversees store and cyber operations, implements revenue driving initiatives established by the VP of Donated Goods, and maintains high standards of quality and performance.

PROVIDES SUPERVISION TO: The Director of Stores provides direct supervision of Retail Store Managers and the Cyber Store Business Manager. They are also responsible for oversite of store responsibilities in the absence of management.

ESSENTIAL FUNCTIONS:

• Execute GIRE philosophies and directives to achieve budgetary goals

• Provide day to day operational leadership to Retail Store Managers and Cyber Store Business Manager (ShopGoodwill) to ensure operational performance and standards are met.
• ShopGoodwill Operations

• Oversee SGW related operational processes including quality, volume, and pricing to maximize donation value, following established metrics
• Ensure cyber store management provides appropriate product knowledge and training to store managers
• Ensure that stores sort, prepare, and send SGW donations as directed

• Frequent travel to various GIRE stores
• Ensure store sites are accepting donations through standardized processes using 1-Touch best practices (“Backdoor to sales floor” approach) while providing a positive donor and customer experience

• Hold site management accountable for achieving standardized production goals, providing course correction when necessary
• Resolve issues with customers and donors, as needed.
• Mentor DGR management in all personnel matters including support for team member conflicts
• Perform regular assessments of truck orders, sales floor, donation door, and back-room operations to identify opportunities for efficiency and performance improvement. Implement at the direction of the Vice President of Donated Goods
• Verify adherence to standard store pricing and quality philosophies utilizing unit pricing lists, quality guidelines, and monitoring variable pricing by performing quality checks
• Audit Outlet containers and trash bins during site visits to ensure accurate product processing

• Validate that each site manager is compliant with administrative duties to include but not limited to timely and accurate submission of:

• HR & Payroll processes
• Safety documentation
• Accounting forms

• Reinforce GIRE core values through mentoring, coaching, and training store and cyber store leadership

ANCILLARY FUNCTIONS:

• Adhere to all agency policies and procedures

• Maintain a well-groomed, professional appearance
• Respond to facility needs outside regular business hours i.e., alarm calls, and emergencies
• Conduct self in a courteous and professional manner
• Attend all scheduled meetings, including safety and online safety trainings
• Engage in community outreach, or attend meetings and events across different locations
• Capable of handling multiple tasks
• Organized and able to work independently
• Must be available for activities outside regular business hours.ie, answering

alarm calls

• Complete store visit recap reports after each visit and review key observations and recommendations with the VP of Donated Goods during weekly 1:1 meeting
• Work collaboratively with the GIRE Safety coordinator and others as needed to ensure and enforce policies and procedures for safety are being followed in all store environments.
• Perform all other job-related duties as assigned

QUALIFICATIONS:

• Minimum of five years of progressive leadership experience in retail operations, donated goods, or high-volume production environments.

• Demonstrated success managing multiple locations or a multi-site team
• Proven experience coaching, developing, and holding managers accountable for operational and performance results
• Strong knowledge of retail operations, backroom processing flow, merchandising standards, and inventory management.
• Sound judgment and decision-making when addressing operational or personnel challenges
• High school diploma or equivalent. AA degree desirable
• Valid CA Class C Driver’s License, and an MVR allowing insurable status.
• Must have access to a reliable passenger vehicle and proof of auto insurance that supports completion of essential and ancillary functions of the position.
• Demonstrated ability to supervise, train and resolve issues with employees/clients/volunteers tactfully and professionally
• Experience in budget control, cash management, and basic fiscal controls
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level
• Organized and able to work independently
• Ability to work weekends and travel between multiple sites
• Must have access to a phone to receive emergency and coverage calls

DESIRED TRAITS AND COMPETENCIES:

• Respect of others
• Take pride in yourself and your work
• Able to speak and understand English for communication with customers, co-workers, or supervisors, especially as relates to ability to receive and follow work assignments and safety information
• Excellent interpersonal skills
• Bilingual, English and Spanish preferred.

WORK ENVIRONMENT: Work is performed in a variety of settings ranging from climate-controlled offices to stores and warehouses to the outdoors. Exposure to dust, dirt and/or vehicle exhaust and chemicals will depend on the work environment. Walking on surfaces include asphalt, concrete, dirt, tile, linoleum, carpet including uneven surfaces. Low to moderate continuous noise level. Frequent interaction with the general public, including employees, donors, customers, and clients. Will also experience normal conditions related to traveling by car from one location to another.

PHYSICAL REQUIREMENTS: Standing, sitting, walking throughout work shift. Frequent bending, twisting, stooping, pulling, pushing, reaching, and grasping. Gross manual dexterity skills required. Visual acuity, hearing and verbal skills required to level necessary to safely perform all essential functions. Ability to lift 50 pounds occasionally with or without assistance and maneuver heavier weights using proper lifting techniques and equipment.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:
This position provides opportunities for professional growth within Donated Goods Retail. Successful performance may lead to advancement toward senior leadership roles. Lateral development may also include expanded responsibility or movement to other director-level positions within the organization, based on organizational needs and demonstrated competencies.