What are the responsibilities and job description for the Program Retention & Quality Assurance Assistant position at Goodwill of the Southern Alleghenies?
Job Purpose
The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink? Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.
Qualifications
The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.
Education and Experience Equivalency
Candidates Must Meet One Of The Following Qualifications
High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
Associate degree
Relevant Experience Examples
Customer Service or Participant Support: Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals? complete forms or access resources
Data Entry and Information Management: Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
Skills and Competencies
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently with minimal supervision
Professional and courteous demeanor in all interactions
Competence with Microsoft Office and Google tools
Dependability and punctuality
Ability to maintain confidentiality
Comfortable with public interaction and promoting agency image
Other Requirements
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerpr
The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink? Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.
Qualifications
The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.
Education and Experience Equivalency
Candidates Must Meet One Of The Following Qualifications
High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
Associate degree
Relevant Experience Examples
Customer Service or Participant Support: Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals? complete forms or access resources
Data Entry and Information Management: Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
Skills and Competencies
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently with minimal supervision
Professional and courteous demeanor in all interactions
Competence with Microsoft Office and Google tools
Dependability and punctuality
Ability to maintain confidentiality
Comfortable with public interaction and promoting agency image
Other Requirements
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerpr