Re-Entry Stabilization Case Manager III

Summary 

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.  

As a team, we are committed to: 

• Empowering one another to do our best work and grow together. 

• Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. 

• Modeling teamwork, integrity, and cultural intelligence in everything we do. 

• Acting with mutual respect for each other, our community, and the environment we share.  

The Stabilization Case Manager III (CM III) is a senior-level case management professional responsible for driving participant outcomes, strengthening program quality, and serving as a leadership anchor for Mission Services. CM IIIs manage the most complex caseloads, mentor junior staff, lead case conferencing, and act as an operational extension of the Program Manager. 

CM IIIs are accountable for ensuring consistency, documentation excellence, system fidelity, and participant stabilization across the entire program. They serve as the lead problem-solvers, culture stewards, and workflow experts within their teams. 

Job Responsibilities 

Advanced Case Management & Participant Stabilization (35%) 

• Lead independent stabilization work with complex, high-barrier participants. 

• Conduct comprehensive biopsychosocial and stability assessments. 
  Develop advanced stabilization/housing/employment plans tailored to complex needs. 
  Provide crisis intervention, safety planning, and rapid problem resolution. 
  Coordinate multi-system cases (probation, parole, behavioral health, VA, housing authorities). 
  Conduct fieldwork including site visits, unit inspections, wellness checks. 

Performance Metrics 

Crisis resolutions completed within 48–72 hours 
Advanced stabilization plans completed 
Participant improvement in stability indicators
Engagement rate for high-barrier participants 
Documentation completed within 48 hours 

Leadership, Mentorship & Team Development (25%) 

• Serve as a leadership resource and mentor for CM I and CM II. 

• Provide coaching, skill-building, and case review guidance. 

• Lead weekly or bi-weekly case conferences. 

• Support onboarding of new case managers. 

• Model professional standards, trauma-informed care, and cultural responsiveness. 

• Serve as an escalation point for complex case challenges. 

Performance Metrics 

Mentorship/coaching sessions with CM I/II — 4 per month 
Case conferencing facilitation — 2 per month 
Documentation error reduction for staff receiving your coaching — 15% quarterly 
Onboarding support completed for assigned hires — 100% 
Staff satisfaction/leadership rating — 4.4/5 (internal 360° feedback) 

System Stewardship, Workflow Ownership & Process Improvement (20%) 

• CM III owns operational consistency and system reliability. 

• Own specific workflows or processes such as housing, retention, crisis response, or documentation. 

• Identify operational gaps and pilot improvements. 

• Participate in cross-department process reviews with Housing, Employment, Compliance, and Data teams. 

• Serve as a procedural subject matter expert for case management. 

Performance Metrics 

Process improvements developed or piloted —2 per year 
Workflow bottleneck resolution — 90% resolution within quarter 
Workflow adoption by team — 100% on assigned processes 
Quarterly workflow review completion — 100% 
SOP updates following workflow changes — completed within 10 business days 

Compliance, Audit Leadership & Documentation Quality (20%) 

• Ensure program data integrity, compliance fidelity, and audit readiness. 

• Maintain excellent documentation in HMIS, CaseWorthy, and funder systems. 

• Conduct regular file reviews for CM I/II and support documentation training. 

• Serve as a compliance leader for City, County, VA, DOL, and BSCC standards. 

• Resolve system errors or data discrepancies in collaboration with compliance teams. 

Performance Metrics 

Documentation timeliness — 98% 
Audit accuracy for assigned cases — 95% 
Zero major HMIS/CaseWorthy compliance findings — quarterly 
Corrective audit actions completed — within 3–5 business days 
Participation in all internal audits and QA meetings — 100% 

Preferred Qualifications/Experience 

The ideal candidate possesses the following qualifications, skills, and abilities: 

• Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience). 

• AA degree or 6 months–1 year of direct service or customer service experience. 

•  Strong interpersonal, communication, and organizational skills. 

•  Ability to support participants experiencing crisis, homelessness, or instability. 

•  Ability to maintain documentation requirements and follow structured workflows 

Aptitudes/skills/temperament    

• Data analysis and interpretation skills to identify trends and inform strategy 

• Comfort with ambiguity and ability to balance competing priorities in dynamic environments 

• Strategic thinking with ability to connect daily activities to broader organizational mission 

• Continuous improvement or Growth mindset with willingness to experiment and learn from both successes and failures 

• Attention to detail and strong organizational skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Strong interpersonal skills and ability to build trust with diverse populations, accountability, empathy, and cultural awareness. 

• Excellent written and oral communication skills. 

• Ability to collaborate across teams and community partners. 

Key Performance Indicators 

Success in this role will be measured by the ability to: 

• Lead Advanced Stabilization & Crisis Resolution for High-Barrier Participants 

• Develop Case Manager Talent & Strengthen Team Capacity 

• Strengthen System Operations, Workflows & Process Improvements 

• Serve as a Compliance, Audit & Data Quality Leader 

Job Requirements:     

• Reliable transportation 

• Possess a valid California Driver’s License. 

• Must be computer literate. 

• Knowledge of MS Office required. 

Working and Physical conditions 

• Location: Mission Services of Silicon Valley's headquarters in San Jose. There is regular contact with the public, business, and community agencies. The position requires minimal supervision. 

• The job involves sedentary work, frequently sitting for an extended period in front of a computer monitor. 

• This position may occasionally require lifting objects up to 20 lbs. 

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing 

Mission Services of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law 

Salary : $70,000 - $80,000