Veterans Service Program Manager

Summary 

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. 

As a team, we are committed to: 

• Empowering one another to do our best work and grow together. 

• Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. 

• Modeling teamwork, integrity, and cultural intelligence in everything we do. 

• Acting with mutual respect—for each other, our community, and the environment we share. 

Job Responsibilities 

• Provide direct oversight and management of the Veterans Service Program components, Veterans and Family Services Program (VFS) and Veterans Employment Program (VEP) by developing management tools to run the programs effectively. The VFS program is funded by the VA with the SSVF grant and the VEP program is funded with DOL with the HVRP grant.  

• Review and ensure all program documentation complies with program requirements, including but not limited to the following: 

• Proof of eligibility determination. 

• Detailed case notes of all client interactions. 

• Record of services delivered - Maintain accurate and timely records, including but not limited to participant records and financial transactions. 

• In partnership with the Director of Compliance, complete quarterly internal file audits and lead the bi-annual SSVF FOFA and CARF audit process. 

• Ensure program participants receive appropriate services as required by contracts or grant agreements. 

• Serve as the liaison between GWSV and Santa Clara County Coordinated Entry System (CES) and local HUD-VASH program. 

• Manage and monitor VEP and VFS monthly expenditures to ensure alignment with budget requirements and program goals. 

• Identify and manage the training needs of Veterans Services Program staff.  

•  Build and maintain collaborative relationships across Santa Clara County’s Continuum of Care (CoC) and workforce development systems. 

• Identify and build partnerships with the Veterans Administration, Veterans Service Organizations, and other Veteran-facing organizations. 

• Collect, interpret, and disseminate relevant program data and information. 

• Participate in monitoring and auditing the housing and employment programs. 

• Ensure that program staff has the requisite support to meet all contractual obligations to deliver high-quality programs. 

• Coordinate with the VA and DOL to support program success.  

• Conduct outreach and community engagement activities. 

• Complete program reports on time and accurate.  

• Perform other duties as requested. 

Preferred Qualifications/Experience 

The ideal candidate possesses the following qualifications, skills, and abilities: 

• Required: Bachelor's degree in social services or related field, or equivalent combination of education, training, and experience.  Master's degree preferred. 

• Required: 3-5 years' experience working in a program serving people experiencing homelessness, mental health, or behavioral health challenges.  

• Required: 2 years’ experience managing federally funded housing assistance programs and/or employment readiness programs 

• Ability to interact supportively and professionally with staff and clients of diverse cultural and economic backgrounds. 

• Strong interpersonal skills and an intuitive sense of building and maintaining productive, personable relationships with clients and staff. 

• Strong problem-solving abilities with the ability manage complex processes confidently and efficiently.  The ideal candidate can identify issues, effectively structure problems, analyze data to produce insights, and generate intelligent, actionable recommendations. 

• Knowledge of Veteran culture and Veterans benefits.  

• Highly desirable - Prior military experience. 

Equipment Used 

• Computer, telephone, copy and FAX machines 

Aptitudes/skills/temperament    

• Attention to detail. 

• Exceptional organizational skills. 

• Ability to adapt and handle ambiguity. 

• Ability to concurrently manage multiple priorities. 

• Ability to deliver against commitments. 

• Ability to influence others. 

• Critical thinking and problem-solving. 

• Excellent written and oral communication skills. 

• Desire to work with people of diverse socio-economic backgrounds. 

• Strong sense of accountability. 

• Experience developing relationships with community partners and outside agencies. 

• Ability to present oneself and the agency professionally to internal and external audiences. 

• Proficient with Microsoft Office. 

• Ability to collaboratively work as a member of the Mission Services staff. 

• Empathy. Skills, Abilities, and Knowledge 

• Attention to detail. 

• Exceptional organizational skills. 

• Ability to adapt and handle ambiguity. 

• Ability to concurrently manage multiple priorities. 

• Ability to deliver against commitments. 

• Ability to influence others. 

• Critical thinking and problem-solving. 

• Excellent written and oral communication skills. 

• Desire to work with people of diverse socio-economic backgrounds. 

• Strong sense of accountability. 

• Experience developing relationships with community partners and outside agencies. 

• Ability to present oneself and the agency professionally to internal and external audiences. 

• Proficient with Microsoft Office. 

• Ability to collaboratively work as a member of the Mission Services staff. 

• Empathy. 

Job Requirements:     

• Valid CA driver's license and auto insurance. 

• Reliable personal vehicle. 

• Excellent driving record. 

• Must be computer literate. 

• Knowledge of MS Office required. 

Working conditions 

• Location: Goodwill of Silicon Valley's headquarters in San Jose. There is regular contact with the public, business, and community agencies. The position requires minimal supervision. 

Physical requirements   

• The job involves sedentary work, frequently sitting for an extended period in front of a computer monitor. 

• This position may occasionally require lifting objects up to 20 lbs. 

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing 

Pay range   

$75,000 - $85,000 yearly 
 
Mission Services of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law 

Salary : $75,000 - $80,000