General Manager-LCI

Job Title: General Manager - Landscaping

Department: Landscaping Consultants

Reporting to: 

Date:  March 2022

Position Status:  New               

FLSA Status:  Exempt

Job Summary:

The General Manager is primarily responsible for the overall success of a geographic region. In support of company works across internal business partners (e.g., Accounting, Facilities, IT, HR, Customer Service) to optimize the effectiveness and execution of the Landscape operation within a geographic region. 

Minimum Qualifications:

Education

High School or GED required. Two-year college degree or technical school in business or related field preferred.

Experience

Requires at least five years of landscaping managerial and supervisory experience. Three  years of managing multiple teams is  preferred.  Ideally, the incumbent has proven success with overseeing a large operation while driving performance improvement and consistently achieving sales goals. 

Licensure, Certification, and/or Registration

Ability to travel (up to 50% of the time).  Valid Drivers License and state auto insurance 

Other Qualification, Skills, and Abilities:  

• Work Hours
• Technology

• Advanced ability to lead, build and develop multiple units of responsibility.
• Passion for and understanding of the organization’s mission and, specifically, the commercial grounds maintenance industries.
• Excellent oral and written communication skills, including the ability to read and comprehend.
• Excellent customer service skills.
• A keen understanding and be responsible for workplace safety.
• Advanced ability to handle customer and employee relations.
• Values diversity.
• Proficiency with various reporting processes for personnel and budgets.
• Energy and enthusiasm to help others.
• Strong knowledge of financial management.
• Ability to do basic math calculations using a calculator.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Ability to confidently use Word, Excel and the ADP payroll system.  
• Ability to work flexible schedule to include weekends, evenings and holidays if needed.
• Strong leadership skills, including but not limited to:
  1. Strong Work Ethic -- as demonstrated with self-confidence, integrity, thoroughness, and by driving accountability, and maintain composure under pressure.

1. Ability to Manage Multiple Priorities – responsibly execute several projects and priorities for various landscape areas.  Delegates to others, to meet deadlines and develop others’ skills & abilities.
2. Change Management – ability to encourage others to seek opportunities for different and innovative approaches to address problems and issues, copes well with change.
3. Decision Making – ability to make critical decisions while following company procedures, with the organization’s best interests in mind.
4. Detail Oriented – ability to pay attention to the minute details of a project or task.
5. Time Management – ability to meet deadlines and prioritizes appropriately.

Job Duties

Essential Duties

% of Time

Job duties generally include, but are not limited to:

• Responsibility for directing the following operational units – irrigation, lawn and maintenance, pest control program, and ground maintenance.
  1. Ensures store performance meets requirements, sales goals are achieved and after-market goods are appropriately transported and stored.
  2. Manages the Account Manager to ensure oversight of technicians and jobs are being handled properly.
• Administering various HR processes, policies and requirements such as:
  1. Hiring, training and developing staff, which may include coaching and taking disciplinary action.     Completes the necessary documentation requirements. 
  2. Communicating job expectations; completes planning; monitoring; appraising, and reviewing of job performance. 
  3. Enforcing polices procedures and expectations of Executive Management.
• Achieving operational objectives by completing various reporting and trending activities to: contribute sales information and make recommendations for addressing gaps and advancing revenue, identify strategic action plans that address business growth and community needs, and meet budget requirements.
  1. Maintaining appropriate ratios of expense and revenue. Generate revenue in accordance with budget, expenses and bottom-line contributions.
  2. Meeting sales/financial objectives by forecasting requirements; assist with preparing annual store budgets, with VP of Landscape Consulting and to initiate corrective actions with declining sales.
• Managing the implementation of production, productivity, quality, and customer service standards; resolving day-to-day issues, completing operational audits; and facilitating organizational change initiatives.
• Facilitating the implementation of procedural and technological changes by communicating, educating, monitoring the impact of change, and identifying any additional training and/or actions that may need to be instituted.
• Assuring that safety and security compliance requirements are met, such as (but not limited to):
  1. Safe guarding company property. Reports and addresses any unsafe practices, incidents of theft or stashing, and misappropriation or unauthorized use and/or possession of company property and maintains appropriate communication w/ the Director of Risk Management for any safety or work comp issue.

90%

1. Assuring safety rules and practices, as well as IT and site security, are completed.  
2. Assuring work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any potential hazards and safety violations.

10%

Other duties as assigned.

• Supports and promotes organizational programs, special events, and special projects as needed.
• Inspire and motivate employees to support the Goodwill mission.

10%

Supervisory/Decision making  Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?  ☒ Yes ☐ No

Enter the number of direct reports and their position titles: Area/Regional Managers (2-4), Store personnel 10-50.

PHYSICAL REQUIREMENTS: 

      Required   

• Ability to stand for extended period of the day
• Ability to stoop, bend, kneeling, crawl and climb
• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling  
• Bending/Stooping
• Reaching above the head

      Preferred

HAZARDS:

• Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

• Ability to read and write and have basic math skills
• Ability to use business equipment such as IPad, IPhone, fax, computer and basic knowledge of computer programs and email.
• Reading
• Math Skills
• Proficient in Excel, Outlook Express and Word
• Typing/Keyboard
• Word processing software
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Reasoning and logic 
• Maintain records
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information 
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred