Job Title:  Donation Center Attendant - Floater

Department: Donated Centers

Reporting to: DC Manager

Date: November 2018

Position Status:  Updated

FLSA Status:  Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) Floater works in the Goodwill Donation Centers.  The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DCA Floater is responsible for training new DCAs upon hire. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating. This position is on-call.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Drivers License

Other

• Must like to interact with people and be driven to succeed.
• Must have excellent communication skills.
• Energy and enthusiasm to help others.
• An openness to learn and be a team player.
• An excitement for a career in retail.
• Able to handle customer service relations.
• Must be able to read and comprehend.
• Able to regularly lift up to 50 pounds.
• Must have reliable transportation

Job Duties

Essential Duties

% of Time

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

• Must be able to travel to various donation sites as needed to fill-in for call-outs.  May be assigned a tentative schedule based on business needs.

• Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. 

• Greets donors and receives merchandise, providing donor with a receipt, if desired.

• Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.

• Responsible for breaking down the donated products.

• Other duties as assigned

Supervisory/Decision making  Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?   Yes     No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS: 

   Required   

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling  
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Must have reliable transportation

   Preferred

• Reading
• Color Recognition
• Professional appearance

HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

• Ability to meet highest level of customer satisfaction
• Attention to detail and organization
• Respectful customer relationships
• Reliable, responsible, and dependable, and ability to fulfill obligations.
• Reasoning and logic     
• Sensitivity to service population’s cultural and socioeconomic characteristics
• Positive Attitude
• Ability to respond to customer correspondence in an appropriate manner.

Preferred 

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships 
• Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
• Ability to accept feedback while dealing calmly and effectively with stressful situations.
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.