E-Commerce Associate

Position summary: The E-Commerce Associate is responsible for all duties as assigned by the E-Commerce Lead or Retail Operations Manager including all items listed below, and other assigned tasks as needed.

Essential functions:

• Evaluates and researches each piece of merchandise coming in to e-commerce, using the internet and or other resources to identify true value.
• Effectively prices items using proper and competitive pricing points.
• Writes item descriptions; proofreads all item descriptions for clarity, spelling and grammar; photographs each item with a digital camera; uploads photos into computer.
• Posts descriptions and photos onto web site and other online marketplaces.
• Maintains productivity as demonstrated by meeting minimum posting numbers on appropriate software platforms.
• Seeks mark-up goods to sell through Ecommerce or the stores, by searching through assigned Gaylord's.
• Provides exceptional customer service by responding to all customer emails within 24 hours.
• Assist customers in navigate web site as needed.
• Complete the order process by pulling good sold from inventory, properly packaging each item, completing shipping following UPS, FedEx or USPS guidelines.
• Ensures all daily shipments are made.
• Moves inventory using pallet jack when required.
• Keeps inventory neatly and appropriately organized.
• Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.
• Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes work station five minute clean up daily.
• Demonstrates a high regard for Goodwill's assets including property, and equipment.
• Other duties as assigned.

Qualifications and required skills:

• Ability to effectively and respectfully communicate with the public and customers (internal and external)
• Ability to follow instructions and work independently
• Ability to follow all safety rules; ability to effectively use a camera and photograph merchandise.
• Ability to stand, bend, lift, and reach for long periods of time
• Ability to lift up to 40 pounds and occasionally lift up to 80 pounds

Education and experience:

• High School Diploma required; (or its equivalent), though an equivalent amount of training and experience will be considered in lieu of this requirement
• Knowledge of collectibles, antiques or specialized items preferred but not required