SUPERVISOR - MIDTOWN

Supervisor

Job Description
Are you ready to supervise an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while helping lead store operations.

Job Summary
Are you ready to be a leader and invest in your future? Supervise an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.

Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.

Essential Duties and Responsibilities
• Train and supervise employees, including identifying skill or knowledge gaps, and providing training for employees, program participants, and volunteers.
• Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and resolve complaints.
• Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, and opening and closing the store.
• Support store manager with operations and inventory management, reconciling cash with sales receipts and preparing daily transaction records, and serve as the manager on duty when needed.

Job Requirements
• 18 years of age or older.
• Eligible to work in the United States (must provide required documentation).
• Able to speak, read, and write in English.
• Pass a criminal background check (some records are acceptable).
• Pass a drug screening for all federally controlled substances, including cannabis (THC).
• Skills in math to accurately count cash.

Experience
• Minimum one-year supervisory experience.
• Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.

Education
• High school diploma or GED.

Certificates, Licenses, and Registrations
• CPR/First Aid/AED certification or ability to become certified within 30 days.

Physical Demands of Work
• Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance.
• Stand and walk.
• Speak and hear.
• See things close and in color, adjust focus, with peripheral vision and depth perception.
• Use hands to feel objects, tools, or controls, and reach with hands and arms.
• Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment.
• Ability to perform the essential duties of the positions, with or without reasonable accommodations.

Work Environment
• Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds.
• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Potential exposure to dust or airborne particles and outside weather conditions.
• Fluctuating temperatures based on work location.
• Noise level is usually loud.
• Hectic and fast-paced, with frequently short deadlines.
• Regular instances of critical and unusual situations.

Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.

EXPERIENCE
Minimum of one year supervisory experience.

EDUCATION
High school diploma or G.E.D.

CERTIFICATES, LICENSES, REGISTRATIONS
CPR certification or ability to become CPR certified.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds

WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES

• Technical Skills – Strives to continuously build knowledge and skills.
• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Remains open to others’ ideas and tries new things.
• Oral Communication – Responds well to questions.
• Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Ethics – Upholds organizational values.
• Organizational Support – Follows policies and procedures.
• Motivation – Measures self against standard of excellence.
• Professionalism – Approaches others in a tactful manner.
• Quality – Completes work in timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Takes responsibility for own actions.
• Initiative – Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work.

Salary : $18 - $22