What are the responsibilities and job description for the STORE MANAGER - FLOATING - DIMOND position at Goodwill of Lane & South Coast Counties & Alaska?
Floating Manager- Anchorage & Wasilla
Goodwill Industries of Lane & South Coast Counties & Alaska
Job Description:
The Floating Manager’s responsibility assist the Retail Store Manager, as well as work in the absence of the Retail Store Manager. The position requires training and working at all retail locations within the region based on the business needs of the organization. Position shares responsibility for the overall store operation including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors.
Experience:
Minimum of 5 years' work experience in a managerial role in a retail environment or equivalent.
Essential Duties and Responsibilities:
- Directly supervises all store employees within the assigned store
- Ensures that quality customer service is provided by employees in a timely and courteous manner to all shoppers, donors and other employees and effectively responds to customer complaints or inquiries
- Oversees the proper handling and processing of incoming and outgoing donations, merchandise, processing goods, salvage goods and waste
- Maximize sales performance through proper rotation, display, signage and kaizen efficiencies; meets or exceeds sales goals on a consistent basis
- Operates business to pass retail audits with a score of 90% or higher and meets or exceeds 90% average goal on mystery shops
- Maintain sales floor appearance, cleanliness and shopping environment including but not limited to floor care, fitting rooms, cash register, and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors
- Trains and supervises employees engaged in sales work, donation processing and other policies and procedures as necessary
- Effectively manages the assigned store to ensure proper adherence by store personnel to company policies and procedures
Benefits:
- Goodwill offers a comprehensive and competitive benefits package, including:
- Medical, Dental and Vision insurance
- Paid Holidays, including a floating holiday
- Paid Vacation
- Paid Sick Leave
- 403(b) retirement plan with generous matching contributions after one year
- Employee discount
- Career advancement opportunities
- Employee Assistance Program
Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.