STORE MANAGER - DIMOND

Store Manager

Job Description

Be a store manager for an organization with meaning! Oversee retail store operations, including donation collection and processing, sales, and personnel management.

Job Summary
Cultivate a supportive environment where employees thrive through motivation and encouragement. We seek a leader who fosters a culture of kindness and respect for diverse employees and customers. If you are a positive, people-oriented team leader who achieves results and inspires success, we want to meet you!

Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.

Essential Duties and Responsibilities
• Recruit, train, and supervise employees, including delivering performance evaluations and disciplinary actions. Schedule staff, maintain open communication, and ensure the team has the tools and training they need to reach the store’s target goals.
• Ensure customer service excellence and a welcoming shopping environment. Effectively resolve customer complaints.
• Oversee operations and inventory management, store appearance, and merchandise pricing.
• Maintain a safe environment by enforcing safety protocols, conducting inspections, and addressing hazards.
• Optimize sales revenue through effective product rotation, display strategies, and constant improvement.
• Comply with company policies in controlling expenses, managing budgets, and ensuring adherence to cash-handling and loss-prevention policies.

Job Requirements
• 21 years of age or older.
• Eligible to work in the United States (must provide required documentation).
• Able to speak, read, and write in English.
• Pass a criminal background check (some records are acceptable).
• Pass a drug screening for all federally controlled substances, including cannabis (THC).
• Possess reliable personal transportation.
• Skills in math to accurately count cash.

Experience
• Minimum five years of experience in retail management or equivalent.
• Preference for experience with profit and loss, sales, or cost management accountability.

Education
• High school diploma or GED.

Certificates, Licenses, and Registrations
• Alaska driver’s license and insurable driving record.
• CPR/First Aid/AED certification or ability to become certified within 30 days.

Physical Demands of Work
• Occasionally lift 10-35 pounds and/or move up to 100 pounds with assistance.
• Speak and hear.
• See things close and in color, adjust focus, with peripheral vision and depth perception.
• Use hands to feel objects, tools, or controls, and reach with hands and arms.
• Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment.
• Ability to perform the essential duties of the positions, with or without reasonable accommodations.

Work Environment
• Indoor and outdoor at warehouse, store sales floor, office, production area, and grounds.
• Potential exposure to dust or airborne particles and outside weather conditions.
• Fluctuating temperatures based on work location.
• Noise level is usually loud.
• Hectic and fast-paced, with frequently short deadlines.
• Regular instances of critical and unusual situations.

Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.

EXPERIENCE
Minimum of five years’ work experience in a managerial role in a retail environment or equivalent. Prefer profit and loss, sales or cost management accountability experience.

EDUCATION
High School Diploma or GED

CERTIFICATES, LICENSES, REGISTRATIONS
Current Oregon Driver’s License and insurable driving record. Must maintain a current CPR/First Aid card (training provided by Goodwill).

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms.
• The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, color vision and depth perception.

WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds.

WORK HOURS
Must have availability during hours store is open, including some evenings, weekends and holidays.

CORE COMPETENCIES

• Technical Skills – Strives to continuously build knowledge and skills.
• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Remains open to others’ ideas and tries new things.
• Oral Communication – Responds well to questions.
• Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Ethics – Upholds organizational values.
• Organizational Support – Follows policies and procedures.
• Motivation – Measures self against standard of excellence.
• Professionalism – Approaches others in a tactful manner.
• Quality – Completes work in timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures, Reports potentially unsafe conditions.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Takes responsibility for own actions.
• Initiative – Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work.

Salary : $65,000 - $85,000