Risk Manager

Starting Pay:

Position Description:

Performs duties as a strategic leader responsible for enterprise-wide risk management and insurance programs across Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and Goodwill of the San Francisco Bay (GSFB). Focuses on identifying and mitigating organizational risks, optimizing insurance coverage, overseeing claims management, and supporting the department's environmental regulatory compliance. Serves as a critical advisor to senior leadership on issues that impact organizational liability and business continuity.

Essential Duties and Responsibilities:

• Leads the development and execution of a comprehensive risk management strategy across all regions.
• Identifies organizational exposures and develops risk mitigation plans aligned with business operations and strategic goals.
• Manages all organizational insurance programs, including general liability, property, auto, cyber, workers' compensation, and Finpro programs.
• Partners with Human Resources on all workers' compensation claims monitoring flow and supports as needed along with managing the policy aspects.
• Leads broker and carrier negotiations, policy renewals, and ensures adequate, cost-effective coverage.
• Oversees claims administration, tracking, and analyzing loss data to identify trends and drive down loss ratios.
• Uses Risk Management Information Systems (RMIS) to maintain risk-related data and reporting.
• Collaborates with the Safety and Compliance team on applicable state and federal environmental laws and programs.
• Supports compliance with federal, state, and local regulations impacting risk management, insurance, and workplace safety.
• Reviews and advises on contractual risk transfer language, indemnification clauses, and insurance requirements for vendors, partners, and contractors.
• Leads the development and implementation of business continuity and crisis management response plans.
• Oversees enterprise-wide preparedness for environmental incidents, hazardous materials events, and natural disasters.
• Conducts tabletop exercises and ensures leadership teams are trained on emergency protocols.
• Provides training and guidance on insurance risk, crisis management, and business continuity strategies.
• Supports internal teams in understanding insurance risks, crisis management, business continuity, and risk mitigation processes.
• Regularly communicates program updates and risk trends to executive leadership.
• Partners with Legal, HR, IT, Operations, and Facilities teams to align risk strategies with broader business objectives.
• Leads and develops a small cross-functional team supporting insurance and risk functions.
• Develops annual budgets and key performance metrics for risk.
• Some travel will be required, both in and out of town.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's degree in Risk Management, Environmental Health & Safety, Business, or a related field required, Master's preferred.
• Relevant certifications are strongly preferred (e.g., ARM, CRM, CSP, or CHMM).
• 3-5 years of progressive leadership in risk management, insurance, and environmental compliance in the retail industry.
• Demonstrated experience managing insurance programs and negotiating with carriers and brokers.
• Strong analytical and strategic thinking abilities; able to translate risk insights into actionable strategy.
• Skilled in negotiation, influence, and cross-functional collaboration.
• Strong project management and change leadership skills.
• Excellent verbal and written communication skills with experience reporting to executive leadership.
• Proficiency with RMIS tools and claims tracking systems.
• High attention to detail, integrity, and the ability to handle sensitive information discreetly.
• Must maintain confidentiality at all times, understanding and appreciating distribution of information is solely on a "need to know" basis.
• Proficient with Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.