What are the responsibilities and job description for the Human Service Worker position at Goodwill Northern Michigan?
Description
Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.
This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.
Shifts Available
Qualifications:
Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.
This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.
Shifts Available
- 1st Shift: 5:45am - 2pm
- 2nd Shift: 1:45pm - 12am
- 3rd Shift: 9:45am - 6am
- Positions may include day, evening, overnight, weekend, and holiday shifts
- Flexible scheduling required based on shelter operations and coverage needs
- Part-time opportunities may be available
- Medical, dental, and vision insurance
- Free virtual healthcare
- Paid time off and paid holidays
- Retirement plan with employer contribution
- Employee Assistance Program (EAP)
- Training and professional development opportunities
- Support day-to-day shelter operations and guest services
- Welcome, monitor, and assist guests and visitors; manage intake and exits
- Provide information, referrals, and community resource support
- Maintain accurate records, including HMIS data entry and daily event logs
- Ensure guest sign-in accuracy and compliance with shelter expectations
- Monitor facility safety, cleanliness, and emergency procedures
- Answer phones, respond to emails, and prepare basic documentation
- Accept and document community donations, issuing receipts as required
- Coordinate with partner agencies when emergency lodging is needed due to capacity
- Respond to medical or safety incidents within certification guidelines and complete required documentation
- Attend required trainings and staff meetings
- Commitment to Goodwill’s mission and values
- Ability to work respectfully with individuals experiencing homelessness and diverse populations
- Strong attention to confidentiality, safety, and professionalism
- Ability to follow policies, procedures, and emergency protocols
- Comfortable working in a fast-paced, people-centered environment
Qualifications:
- High school diploma or GED required; post-secondary education in human services preferred.
- Experience or knowledge related to homelessness or human services preferred.
- Strong verbal and written communication skills.
- Basic computer skills; typing at least 30 wpm.
- Ability to multitask and manage competing priorities.
- Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
- Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
- Availability for on-call rotation, including 24/7 coverage as needed.
Salary : $20