What are the responsibilities and job description for the Ecommerce Assistant Manager position at Goodwill Northern Michigan?
Description
The eCommerce Assistant Manager assists the E-Commerce manager in staff and store operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, accounting-related operations, store housekeeping/maintenance and customer service.
Primary Duties
Education, Licenses, Certifications and Experience:
The eCommerce Assistant Manager assists the E-Commerce manager in staff and store operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, accounting-related operations, store housekeeping/maintenance and customer service.
Primary Duties
- Support the mission and vision of Goodwill Industries of Northern Michigan.
- Perform work in a safe manner observing all Goodwill safety policies/procedures.
- Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
- Implements listing goals for the listers, and provide routine updates on performance to those goals. Provides direction and supervise E-Commerce staff and operations to achieve financial goals.
- Hiring and training staff, assess performance and provide feedback, coaching and counseling as appropriate to ensure a high level of productivity.
- Participate in planning, organizing and prioritizing store operational requirements and act as a resource for resolving problems.
- Participate in defining staff development needs, and administer disciplinary action as required, up to and including termination with appropriate approvals.
- Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping websites.
- Prepare and organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Receive and process payments from customers, using electronic transaction services.
- Compose images of products, using video and still cameras, lighting equipment, props, or photo and video editing software.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions and complaints about products, policies, or shipping methods.
- Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, fail-safe technology, information encryption, or firewalls.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring order to manufacturer or third-party distributor.
- Cancel orders based on customer requests or inventory or delivery problems.
- Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, and tape guns.
- Order or purchase merchandise to maintain optimal inventory levels.
- Provide excellent customer service, both internally and externally and facilitate team work with all other departments.
- Perform other duties as assigned.
Education, Licenses, Certifications and Experience:
- High school graduate or GED
- One - two years of previous management experience required.
- Preference will be given to candidates with an associate or bachelor degree in retail,
- business management or related field.
- Ability to communicate effectively with customers, staff, and people with disabilities.
- Ability to read, count and write to accurately complete all transactions and documentation.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run store.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours and days as business dictates.
- Has experience with website analytics (Google Analytics, etc.)
- Excellent communication skills and be a strong team player
- Excellent organizational, critical thinking and decision-making skills.
- Ability to balance execution with strategy is essential, as is the ability to manage multiple parties and work cross-functionally in the organization
- Strong knowledge of computer use, familiarity with online sales vendors and related software programs. Outlook, Excel and Photoshop skills required.
- Competent in internet use and a variety of computer software applications
- Works in an environment with occasional high stress, and short deadlines requiring overtime.
- Sits, stands, and walks for most of the workday.
- Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day
- Ability to lift to 50 pounds. May be required to exert 150 – 300 pounds of force.