What are the responsibilities and job description for the HR Administrative Receptionist position at Goodwill North Central Texas?
Job Title: HR Administrative Receptionist
Location: Goodwill North Central Texas --- 4200 Airport Fwy, Fort Worth, Texas
Salary: Based on Experience
Work Hours: Full Time (40 Hours/Week). Typical schedule of Monday through Friday, 8 am start time
Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)
General Job Duties: Operate the Agency’s central phone system, answer and transfer calls, greet and receive callers/visitors, notify and direct clients/visitors to proper staff. Keep track of callers on hold and visitors in the lobby, providing follow-up needed to ensure everyone is greeted and assisted in an orderly and timely manner. Maintain professional appearance and demeanor in order to make a positive impression on all visitors, which include clients, board members, employees, and the general public. Maintain a high awareness that this position is one of being a front-line representative of the Agency and has a high impact on the Agency’s brand and reputation.
Provide general Company, event and program information (ex: North Texas Institute Training) to visitors and/or refer them to proper staff to answer questions. Partner throughout the Company to maintain accurate contact information for ongoing services, programs, and phone extensions for routing callers. Follow Company safety procedures related to building security and visitors, deliveries, emergency response, issuing of badges, and maintaining In/Out procedures and records specific to visitors, programs and program participants.
Provide administrative support to the mandated community service program: completing required written communication, record retention, answer phone inquiries from the public and stores, conduct application intake/review/approval, confirm assignments, and generate completion letters. Responsible for HR mail functions such as daily collection of HR mail for distribution within HR, using HR mailboxes, and interacting with mail and delivery representatives, internally and externally. Organize HR documents in Team environment as assigned. Create and distribute employee discount cards twice a year prior to expiration and fulfill any requests for replacements or extra cards for managers within the assigned employee group.
Train all receptionist backups as processes change. Acts as backup to other members of HR in areas as assigned, such as equipment maintenance, supply levels, HR birthday recognition and more. Displays cooperation and flexibility to function as part of a collaborative team. Participate in all HR functions including arranging schedule, calendar invites, food, and facility needs. Attend trainings, cross training, and embrace professional skill development and ways to further contribute to the Goodwill team. Displays consistent timeliness and adherence to work schedule. Other duties as assigned.
Skills/Qualifications: A minimum of 6 months’ prior experience working with the public or demonstrating customer service is required, preferably in a team environment and in a role such as office support, receptionist, or administrative assistant position. Proficiency with MS Word and Excel is required. Power Point experience, advanced Excel skills, and some college coursework is preferred. Must have demonstrated communication skills, both oral and written, excellent accuracy and organization, and have basic number sense.
Physical Requirements: Must have ability to sit 100% of the time, have the mobility to reach and operate keyboard and phones, ability to visually monitor activities of a busy lobby, and have clear and concise speech on phone and in person. Work is 100% in person without potential for remote work. Work conditions are office lobby environment which includes variation in levels of noise and temperature depending on the weather.
Legal Requirements: Documentation to satisfy I-9 requirements, ability to pass background check and drug screen.
Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.
**For a full listing of job opportunities, please visit www.goodwillnorthcentraltexas.org.**