Program Manager [Non-Profit]

Position: Youth & Project SEARCH Manager

Department: Mission Services

Reports to: Director of Mission Services

Status: Exempt

A Mission Focused Organization

Our goal and mission is to advance sustainability so that individuals and families can thrive and flourish.

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Position Summary

This position will work with both youth and adults to support their transition into employment or post- secondary training that will lead to a life-long career path and self-sufficiency. Coordinates with the Berks WIB, Office of Vocational Rehabilitation (OVR), United Way case management, educators, and others to identify appropriate worksites, schools, and career paths.

Responsible for the following programs: SWEAP, Project Search, and Youth Services.

Duties and Responsibilities

• hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned with the approval of the Director of Mission Services. Reviews job descriptions annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area (GKA).
• Coordinates and maintains regular communication with local school districts, the Berks County Intermediate Unit, OVR, and Berks County WIB to promote and develop the programs and activities for student services pursuant to the contracts and agreements with each program’s funding source.
• Provides day-to-day supervision of two Project Search Job Skills trainers assigned to one Project Search Berks site in performing job tasks associated with Project Search.
• Mentors the development of work sites for Project Search and SWEAP and oversees the fiscal and programmatic aspects of these programs and the physical sites where the activities occur.
• Serves as GKA liaison to the Project Search Berks Advisory Board.
• Travels extensively to meet the business needs of GKA under specified youth initiatives and Road to Success, including providing services at schools, in the community, with local businesses, etc. that support the effective implementation and completion of services associated with these programs.
• May serve as liaison between GKA and community partners, by building and maintaining relationships with local WIB’s, post-secondary educational and vocational institutions, secondary schools, government agencies, and community and service providers.
• Provides supervision and support to staff responsible for preparing incumbent and non-employed workers in partnering businesses to successfully obtain the credentials needed to advance in current career path and obtain a job paying a family-sustaining wage.
• Ensures the maintenance of detailed client records and tracking of program enrollment, participant demographics, outcomes and compliance with any agreements with outside parties.
• Handles all client information according to confidentiality policies established by GKA and all other governing entities.
• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Director of Mission Services.

Positions Supervised

Job Skills Trainer Project Search – Allentown

Job Skills Trainer Project Search – Berks/Schuylkill

Job Skills Trainer Project Search – County Government

Project Search Program Instructor

Youth Services Coordinator

Youth Services Specialist

SWEAP program temporary staff

Education and Experience

• Bachelor’s degree in Human Services or related field.
• Three (3) years’ experience working with diverse populations, including youth, persons with disabilities, and people with low incomes.
• Supervisory experience preferred.

Skills/Abilities/Qualifications

• Must possess excellent communication and presentation skills.
• Ability to work beyond normal work schedule as well as the flexibility to work evenings and weekends.
• Must have a valid driver’s license, reliable vehicle, and satisfactorily complete a motor vehicle check on an annual basis.
• Must complete and successfully pass Criminal Record check, Child Abuse Clearance, and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.