What are the responsibilities and job description for the Practice Manager position at Bella SPCA Non-Profit Veterinary Hospital?
Position: Veterinary Practice Manager
Reports To: Executive Director
Classification: Exempt, Full Time
Date: January 30, 2020
JOB DESCRIPTION: The Bella SPCA Veterinary Hospital practice manager is responsible for the business activities of the practice including hiring and training support staff; working with the owner to prepare financial statements and budgets, monitoring key performance indicators; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.
MAJOR RESPONSIBILITIES:
- Client Relations
- Promotes a client-centered environment and facilitates programs and processes that meet client needs.
- Maintains the practice philosophy.
- Facilitates resolution of client problems that doctors or other staff members cannot finalize.
- Resolves financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate.
- Human Resources
- Plans and organizes all personnel activities.
- Develops and updates the employee handbook, written job descriptions, employee personnel files.
- Schedules and coordinates regular performance reviews.
- Hires and manages support staff and/or staff supervisors; schedules staff and doctors.
- Provides phase training and helps staff plan for continuing education; establishes and maintains publications and veterinary medicine library.
- Resolves staff issues.
- Is accessible by staff while maintaining a professional relationship with them.
- Finance and Accounting
- Works with the accountant in preparing budgets and financial statements, and providing information for tax planning and tax returns.
- Reviews financial statements and key performance indicators and discusses them with Bella SPCA Board of Directors and doctors.
- Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals.
- Supervises usage of practice software to ensure that client records are entered consistently and correctly.
- Monitors and reports on accounts payable and receivable.
- Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiate best prices.
- Hospital Facility
- Develops a schedule for hospital/vehicle maintenance; contracts for and supervises all maintenance activities to ensure that practice medical standards are met.
- Orders and supervises the storage of non-medical supplies.
- Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards.
- Takes an active role in practice staff meetings.
- Promotes a cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
- Understands and carries out oral and written directions.
- Maintains positive, cooperative relationships with other employees.
- Promotes continuous quality improvement.
- Performs other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Education: Bachelor’s Degree in Business or related field or comparable work experience
- Experience: Work exposure to all aspects of a business enterprise, with demonstrated competency in budgeting and financial reporting and in staff management.
Minimum 2-year experience managing a medical/veterinary clinic
Minimum 2-year experience working in a veterinary hospital
SKILLS AND PHYSICAL DEMANDS:
- Skills:
Hard skills: Microsoft Excel; Email; Internet Explorer
Soft Skills: Must be able to make decisions and work independently. Strong customer service skills.
- Other requirements:
Valid Driver’s License
Occasional lifting
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
KEY PERFORMANCE INDICATORS
- To be determined
** This job description should not be construed to imply that these requirements are the exclusive standards of the position. All employees may be required to follow any other instructions, cross-train in other positions and perform other duties as required by workloads. **
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Salary : $45,000 - $55,000