Store Manager, Retail A

Goodwill Industries of Kentucky is looking for a high energy, detail-oriented Store Manager to join our team! This position would be responsible for all operations in a fast paced, dynamic, and rewarding environment. The ideal candidate will support our core values of hope, dignity, service & partnership with a focus on great customer service, and the ability to effectively lead a team. The individual will need to be highly motivated and passionate about Goodwill’s mission, accepting of a changing environment, and constantly looking to influence the outlook of the company.

Our retail operation is an important part of who we are and what we do. It fuels our good work across the Kentucky Bluegrass, generating revenue for programs and services while providing job opportunities to many of who face limited options. Every role within our retail operations helps us further our mission of empowering people to increase the dignity and independence that comes with earning a paycheck and achieving self-sufficiency.

Pay: $50,000

Job Type: Full-Time, Exempt

Hours of Operation:
Monday-Sunday: 9:00 AM – 9:00 PM

Essential Job Functions:

• Leads the development and operation of an assigned store to achieve the store’s financial, customer, and employee metrics.

• Creates an environment that drives positive relationships with Goodwill customers and employees to successfully implement Goodwill’s mission services and enhance store’s profitability.

• Key decision maker in improving operational processes and workflows that enhance the efficiency and quality of store results in collaboration with the senior store manager.

• Hires, trains, and supervises retail employees; forecasts and schedules to optimal staffing levels.

• Responsible for skill development, cross-training, performance evaluation, and disciplinary action of Assistant Store Managers, Team Leaders and other employees.

• Ensures that the facility is branded and merchandised in a manner to attract and retain customers and donors, driving overall improvement in customer satisfaction scores.

• Promotes Goodwill in the community by coordinating and marketing of store events, such as new store openings or grand re-openings, customer appreciation days, etc.

• Complies with established Goodwill policies and procedures and collaboratively works with all cross-functional departments including finance, human resources, IT, risk management, properties & facilities, and compliance to achieve desired store results.

• Displays goal-minded leadership skills by reaching goals based on review of sales and processing numbers. Ensuring expenses are maintained within budget guidelines.

• Performs other duties as assigned.

Scope Variants:

• Job size is mainly influenced by volume of retail sales and store complexity.

• Retail Sales Revenue of greater than $1M.

Positions Supervised: All designated non-exempt retail employees.

Requirements:

• Have High School Diploma or GED, preferred.

• Must have management/supervisory/team leadership skills and experience; Retail and/or light manufacturing experience is a plus.

• Must demonstrate a positive attitude and professional demeanor with management and subordinates; while serving as a positive role model representing a “can-do” spirit.

• Proven work experience exhibiting excellent customer service, productivity, and effective communication.

• Must be able to manage long periods of standing, recurring bending/crouching/reaching/stooping and the ability to lift 30 lbs.; occasionally lifting up to 50 lbs.

• Must have good mathematical, verbal and grammar skills.

• Must have the ability to work a rotating schedule, including evenings, weekends, and holidays.

• Travel to other locations beyond the assigned work location is required.

• Must have valid driver’s license and insurance.

• Must have reliable transportation to and from work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.