Receptionist - Part Time, GoodTemps

Goodwill Industries of West Michigan is a non-profit organization headquartered in Muskegon, MI. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated primarily through the sale of donated goods in our Retail Stores. We have 17 retail stores and 2 employment and training centers operating in a region spanning Manistee to Holland to Cedar Springs.

Job Summary
Performs general receptionist/administrative functions to support the Workforce Development department and the agency's programs and mission. This position will provide general information to visitors, direct clients and participants to access programs and services.

Responsibilities
Primary Responsibilities:

• Answer phones in a professional manner and route calls appropriately.
• Serve visitors by greeting, welcoming, and directing them appropriately.
• Understand agency programs to provide adequate direction and assistance to community members seeking services.
• Obtain and understand job seeker information to support GoodTemps Staffing Solutions.
• Support Goodwill staff and visitors with appointments and needs.
• Responsible for processing incoming mail; time stamp, distribute, and maintain records of postage expense.
• Responsible for procuring and distributing agency first aid supplies.
• Responsible for routine business card orders and name placards for new and existing Goodwill staff.
• Maintain appointments and manage scheduling logistics for agency vehicles.
• Compose and/or prepare routine correspondence and reports.
• Follow procedures for opening and closing the Headquarters location.
• Enforce proper sign-in and sign-out procedures.

Other Responsibilities:

• Attend appropriate Workforce Development meetings to ensure understanding of programs and departmental operations.
• Perform duties of a Program Assistant to include job coaching, resume assistance, and program administration.
• Other duties assigned by Program Manager or Career Center Manager.

Technical Skills

• Microsoft Windows: User
• Microsoft Office Suite: User
• Case Management Software: User

Competencies
All positions at Goodwill Industries of West Michigan require that the individual possess strong personal motivation/initiative, problem solving orientation, commitment to excellence, an ability to work well with diverse teams, and a strong commitment to our organizational mission. Additionally, this position requires the following:

• Written communication
• Planning & organizing
• Flexibility/adaptability
• Customer Orientation
• Managing performance
• Team building
• Motivating others
• Strategic thinking
• Ability to work independently

Education

• GED/diploma preferred

Experience

• 2 years of experience in General Office Administration preferred

Certifications/Licenses

• Valid driver's license and insurance required

Physical Requirements

• Mobility: Required to stand; frequently walk, climb, stoop, kneel, crouch, crawl.
• Dexterity: Requires hands to manipulate, feel, reach, lift and/or carry.
• Sensory: Able to see objects, colors at close range or distance, peripheral, and depth vision, communicate orally with normal hearing decibel.
• Lifting: Light work (lifts no more than 20 lbs. at a time, with frequent lifting/carrying of 10 lbs.)
• Driving: The operation of a motorized passenger vehicle or other vehicles such as forklifts.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Environment

• Mostly indoors

Other Requirements

• Maintain a reliable vehicle