Military Respite Program Assistant

TITLE: Program Assistant – Military Respite                                           DATE WRITTEN: 11/2025

DEPARTMENT:  Children and Family Services               SUPERVISED BY: AVP Children and Family Services

SUPERVISES:       n/a                                                       STATUS:  Part-time, Hourly, Non-exempt

Mission Contribution:

Supports the Program Manager in the provision of services that strengthen families.        

Function:

To perform clerical and other duties to assist with Military Respite program delivery.  

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

1. Provides world-class customer service including effective communication with internal and external customers.
2. Obtains and organizes forms, documents and records for participant/family/provider files.
3. Accurately completes agency data entry for services within the designated timeframes.
4. Assists with other statistical and programmatic reports as scheduled and required according to agency guidelines in a timely and efficient manner.
5. Develops, types, and distributes various program correspondence as assigned by the program staff.
6. Assists in the organization and record keeping of receipts and documents for provider reimbursements.
7. Assists in the acquisition, maintenance and distribution of records and other information for children, families, and providers enrolled in services.   
8. Assists in the collection and review of provider timesheets to ensure information is complete and accurate prior to submission for payment.                          
9. Attends scheduled meetings and in-service trainings as assigned.
10. Greets visitors, answers the telephone, provides basic information concerning the agency and programs, takes messages, and otherwise assists those seeking services and information.
11. Provides exceptional customer service by consistently demonstrating enthusiastic, positive and effective greeting and assistance to callers, visitors and coworkers.
12. Ensures confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies and CARF regulations.
13. Maintains accountability of inventory of supplies, materials and equipment essential to the operation of the program and follows proper procedures for new acquisitions and purchases.
14. Regular attendance, as outlined in Goodwill Gulf Coast’s policy, is required.
15. Acts as a positive role model for employees and participants in all aspects of professional performance.
16. Observes all safety procedures and personnel policies and ensures compliance by employees and students.
17. Other duties as assigned.

Skills, knowledge and abilities:

1. Must be able to interact cordially and productively with a variety of people. 
2. Must be able to market Goodwill and explain the mission to the general public.   
3. Must be proficient with Microsoft Office applications for program reporting and data entry.
4. Must possess good organizational and time management skills.
5. Must be able to take initiative, make decisions and work well with little supervision.
6. Must be able to keep information confidential.
7. Must be able to read, write and communicate clearly in English.
8. Must be able to maintain an effective working relationship with team members and coworkers. 
9. Must be able to work occasional evenings or weekend.
10. Ability to function in a hectic work environment with occasional periods of high stress.
11. Must have a valid driver’s license for at least 3 years, liability automobile insurance and be insurable through the agency’s insurance carrier.
12. Must be at least 21 years of age.

Skills, knowledge and abilities:

1. Must be able to interact cordially and productively with a variety of people. 
2. Must be able to market Goodwill and explain the mission to the general public.   
3. Must be proficient with Microsoft Office applications for program reporting and data entry.
4. Must possess good organizational and time management skills.
5. Must be able to take initiative, make decisions and work well with little supervision.
6. Must be able to keep information confidential.
7. Must be able to read, write and communicate clearly in English.
8. Must be able to maintain an effective working relationship with team members and coworkers. 
9. Must be able to work occasional evenings or weekend.
10. Ability to function in a hectic work environment with occasional periods of high stress.
11. Must have a valid driver’s license for at least 3 years, liability automobile insurance and be insurable through the agency’s insurance carrier.
12. Must be at least 21 years of age.

Experience and Education Requirements:

• High School Diploma or GED required. Some education beyond high school preferred.
• Must be proficient in using a computer and Microsoft Office including Outlook, Word and Excel.
• Must have above average writing and communication skills.

Physical Requirements:

• Must be able to use hands, fingers and wrists, repetitively while using computer keyboard.
• Must be able to sit for prolonged periods of time.
• Must be able to stand, bend, sit on the floor, stoop, walk, talk, hear, use hands to grip, and reach with arms, and carry items weighing up to 40 lbs.

Critical Performance Factors:

1. Friendly and efficient internal and external customer interaction
2. Accuracy in recording and entering information
3. Meeting deadlines
4. Maintenance of Files
5. Confidentiality of Information and Records

Working Conditions:

Adequately lighted and ventilated building. 

Salary : $18