Dispatcher

ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations  
The Dispatcher coordinates fleet movement. Assist with the Retail store deliveries/clean outs and coordinates with the Donation department for ADC transfers to maximize the efficiency and effectiveness of the transportation operation.

Responsibilities 

• Completes all related paperwork and reports in an accurate and timely manner. 
• Utilizes personnel, fiscal and transportation resources based on operations requirements. 
• Schedules store deliveries and clean-outs, site transfers, commercial pick-ups, and all other movement of Goodwill trucks and trailers.  
• Ensures the fleet is utilized with minimal mileage and gasoline charges.  
• Maintains required reports to document movement of fleet and product transfers.  
• Provides excellent internal and external customer service and displays a “can do” attitude. 
• Provides feedback for driver evaluations.  
• Assists in scheduling of personnel by providing feedback of anticipated workload.  
• Provides direction for special transportation projects.  
• Plans routes with efficiency. 
• Responds and completes all pick-up/transfer requests via email.  
• Assists in any other projects or tasks as determined by management.  

Environmental Factors 

• 95% of duties will be performed in an office environment with regulated temperatures.
• 5% of duties will be conducted at the retail stores, clearance center, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 25 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling when dealing with repairs.

Education, Experience, and Requirements

• High school/ GED completion.  
• Proven reliability and meeting attendance expectations.
• Must possess strong interpersonal skills with excellent communication skills.  
• Bilingual a plus.  
• Exhibits a high level of integrity and business ethics.  
• Exhibits a high level of adaptability and flexibility.