Vice President of Donated Goods Retail

General Summary

The Vice President of Donated Goods Retail (DGR) provides executive leadership and strategic oversight of all Retail, Aftermarket, E-Commerce, and Transportation operations across Goodwill’s assigned territory. This role drives operational excellence, sustained revenue growth, and mission alignment through high-performing teams and best-in-class retail experiences.

The VP leads with Goodwill’s Core Values—Respect, Excellence, and Integrity—while championing a culture of safety, inclusion, innovation, accountability, and continuous improvement. This role ensures the retail enterprise consistently fuels Goodwill’s mission by maximizing donations, production, sales, and customer engagement.

Essential Job Functions

Leadership, Culture & Mission Integration

1. Promote a safety-first environment across all retail and operational locations.

2. Embed Goodwill mission throughout the retail ecosystem, expanding training and employment opportunities for program participants.

3. Foster a compelling, engaged workplace where employees feel valued, aligned, supported, and motivated to grow.

Retail, Aftermarket & E-Commerce Operations

5. Oversee all retail store operations to ensure friendly, efficient, clean, well-stocked, profitable environments.

6. Lead and scale e-commerce operations, including ShopGoodwill, and future platforms to drive digital growth.

7. Ensure exceptional customer service is consistently delivered at all touchpoints—internal and external.

8. Develop and maintain donation acquisition strategies including bins, workplace/community drives, and innovative sourcing solutions.

9. Coordinate and optimize receiving, sorting, pricing, and production workflows across the enterprise.

10. Monitor and analyze donation flow, quality, yields, and conversion metrics to inform operational strategy.

Strategic Planning & Growth

11. Provide executive leadership in selecting new sites, determining store size, store layout, and developing accurate financial projections.

12. Identify new market opportunities to increase donation volume and retail revenue.

13. Collaborate with executive leadership and Board on long-range strategic planning for retail growth.

14. Use demographic data, Good Sites insights, and competitor analysis to evaluate expansion opportunities.

Talent Management

15. Recruit, develop, and retain top-tier retail talent from associate level through senior leadership, in partnership with People Operations.

16. Drive leadership pipeline development through training, coaching, and career pathways.

Financial & Operational Governance

18. Prepare, oversee, and manage department budgets, ensuring strong financial stewardship and achievement of annual goals.

19. Establish and implement operational SOPs, policies, and quality standards grounded in continuous improvement.

20. Ensure compliance with agency policies, safety procedures, legal requirements, and Goodwill’s Code of Ethics.

21. Lead operational benchmarking using financial, production, donation, and customer experience data.

Cross-Functional Collaboration & Community Engagement

22. Work alongside Donation Acquisition to build promotions and advertising strategies supporting sales and donation growth.

23. Partner with the Logistics Manager on salvage, logistics, transportation, and inventory movement.

24. Build and maintain strong relationships within the business and nonprofit community to elevate mission visibility and public trust.

Other

25. Perform other duties as assigned.

Supervisory Responsibilities

· District Managers

· E-Commerce Manager

· New Goods Associate

· All direct & indirect DGR staff

Requirements

Experience

· Minimum 5 years of progressive leadership in a multi-unit retail environment required.

· 5 years of operations leadership preferred, including multi-site oversight, budgeting, and financial analysis.

· Experience in retail systems, big-box operations, thrift, or Goodwill environments strongly preferred.

Leadership & Competency Requirements

· Strategic thinker with ability to influence decisions and drive organizational outcomes.

· Demonstrated agility to shift strategy, seize opportunities, and guide teams through change.

· Customer-obsessed, results-driven, and systems-oriented.

· Strong interpersonal, communication, and relationship-building skills.

· Proven ability to motivate, train, and develop diverse teams.

· Strong judgment, ethics, and decision-making capability.

· High personal accountability, strong prioritization skills, and ability to manage multiple initiatives simultaneously.

· Reliable transportation, valid driver’s license, and acceptable driving record.

Technology & Administrative Skills

· Proficient in Microsoft Office, retail POS/back-office systems, and data-driven performance analysis.

Physical & Work Conditions

· Work ranges from sedentary to medium physical activity (sitting, standing, walking, lifting up to 50 lbs).

· Frequent travel required throughout assigned territory.

· Indoor work environment with regular movement between stores, offices, warehouses, and community partners.

Work Traits

· Excellent verbal and written communication.

· Strong knowledge of retail merchandising, operations, quality control, and leadership practices.

· High analytical capability, particularly in financial and operational metrics.

· Ability to manage a multimillion-dollar budget and multiple complex initiatives.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Application Question(s):

• This position requires the Vice President of DGR to reside within our eight-county service region (Ross, Pike, Vinton, Jackson, Fayette, Pickaway, Hocking and Athens) and to commute to Chillicothe on a regular basis for operational oversight and leadership meetings. Do you currently live within this region and are you able to commute to Chillicothe as required

Ability to Commute:

• Chillicothe, OH 45601 (Required)

Work Location: In person

Salary : $65,000 - $75,000