DGR Coordinator

Job Title: DGR Coordinator

Reports To:                         Chief Operating Officer

Status:                                  Non-Exempt

Department: DGR Administration        

Approved:                           Nick Robinson, Robin Raney 9/25/2025

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. 

Summary:                           

Responsible for providing administrative support for the Chief Operating Officer (COO) and the Donated Goods Retail (DGR) leadership team. The DGR leadership team includes the Director of Retail, Director of Operations & Commercial Services, and the Regional Managers. This position ensures the smooth coordination of communication, scheduling, procurement, and reporting functions across the team. Serving as a liaison between DGR leadership and their teams, this individual plays a critical role in aligning field operations with strategic priorities. 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Essential Duties and Responsibilities:

All job functions are to be performed according to safety guidelines and regulations.

Logistical & Administrative Support

• Manage tasks assigned by DGR Leadership. 
• Undertake the tasks of receiving calls, taking messages and routing correspondence.
• Handle requests and queries professionally.
• Maintain calendar, arrange meetings and appointments, and provide reminders.
• Schedule travel, appointments and meetings for COO and others as assigned.
• Assist in organizing staff and DGR meetings at the direction of COO and DGR staff.
• Communicate with COO and DGR leadership to keep tasks aligned with set goals.
• Report and escalate issues and concerns to leadership as needed.
• Handle customer service calls and route to proper DGR team members. 
• Assist with Bids or Request for Proposals and potential vendor identification. 

Procurement & Inventory Coordination

• Oversee inventory of Manager’s shirts and team member’s vests. 
• Submits, tracks, and manages departmental supply orders each month 
• Monitors and reports to leadership on inventory of DGR supplies.
• Coordinates timely distribution of departmental supplies to stores and operations locations
• Assist with distribution of New Goods Merchandise to Stores including warehouse sorting/inventory check-in

Retail Liaison & Field Communication

• Distribute retail signage as directed by DGR Staff.
• Respond to store signage requests and coordinate signage orders with the Director of Communications. 
• Serve as the point of contact for stores to the admin office.

Reporting & Data Management

• Complete password resets and new user inputs for Point-of-Sale system and Production System
• Enter New Goods Data, input orders and purchase requests as directed by Director of Retail/COO
• Complete and distribute daily retail sales reports.
• Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project management
• Implement and maintain an efficient documentation and filing system. 

Team Engagement & Culture Building

• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”

General Responsibilities

• Ability to function as a team member and get along with others. 
• Ability to accept supervisory coaching related to performance, work habits and attitude.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”
• Other duties as assigned. 

Supervisory Responsibilities: None 

Education and/or Experience:

• High School Diploma or equivalent required. 
• Experience in customer service, office management, or multi-departmental support roles
• Two years of Microsoft Office experience in Outlook, Word, PowerPoint, Excel, and Teams
• Experience reviewing written text for typographical consistency, grammar, and spelling.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions.

• Exceptional written and verbal communication skills
• Strong organizational, planning and multitasking abilities with attention to detail and problem-solving. 
• Full comprehension of office management systems and procedures
• Ability to pass Digital Literacy Assessment
• Ability to work independently, exercise judgment, and maintain confidentiality
• Strong people skills and a collaborative mindset
• Must have valid Texas driver’s license, proof of liability insurance, and good driving record to obtain auto insurance coverage
• Ability to travel and drive within Goodwill territory and abide by all procedures pertaining to the use of a company vehicle

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions of this position. 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and fax machines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is consistently required to sit, talk, or listen.
• Specific vision abilities required by this job include close vision and the ability to focus.
• Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.  
• Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. 
• The employee must occasionally operate a pallet jack within the warehouse.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.