What are the responsibilities and job description for the Donation Attendant position at Goodwill Industries of Mississippi?
Job Title: Donation Attendant (ADC)
Department: Donated Goods Retail
Reports to: Acquisitions Manager
Classification: Non-Exempt
Supervises: No Direct Reports
Department: Donated Goods Retail
Reports to: Acquisitions Manager
Classification: Non-Exempt
Supervises: No Direct Reports
Mission Statement:
Goodwill Industries of Mississippi, Inc.’s mission is to transform lives through lifelong learning and meaningful work. The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.
Essential Duties and Responsibilities:
- Greet and meet donors warmly and respectfully, carefully accept their donated goods.
- Communicate pleasantly with donors, while gratefully receiving their donation.
- Distinguish unsaleable items and graciously decline them when appropriate to situation.
- Thank customers for their donated goods and offer a tax receipt.
- Keep accurate and timely records of all donations.
- Maintain donation center in a safe, organized and clean manner at all times.
- Keep trash and boxes in appropriate location for reuse and recycling.
- Job will sometimes require working outside for short periods, so it is essential that a positive and grateful attitude be reflected regardless of weather and conditions.
- Sort and pack donations between donors.
- Assist with lifting heavy items up to 50 pounds.
- Open and close donation center on time to avoid missing any donations.
- Be responsible and safe in your work environment following CARF and OSHA guidance.
Education:
High school or GED preferred.
High school or GED preferred.
Certification(s):
N/A
Knowledge, Skills and Abilities:
- Basic judgment skills to determine merchandise/donation value.
- Ability to communicate effectively, both orally and in writing.
- Able to establish pleasant connections with customers and co-workers.
- Basic math skills and understanding of cash control procedures.
Additional Requirements:
- Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
- Open availability.
- Ability to transfer to other working locations, as directed by management.
- Promotes and demonstrates ethical practices in all activities.
- Promotes a safe work environment and follows all CARF requirements.
- Ability to pass alcohol/drug screenings and criminal background check.
Physical Requirements:
- Works in an environment with occasional high stress, with potentially short deadlines.
- Stands and walks for most of the workday, occasionally sits.
- Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
- Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.
Travel:
Minimal travel required. May travel to other locations to assist with sales duties or training. Some travel for meetings and/or trainings may be required.
Minimal travel required. May travel to other locations to assist with sales duties or training. Some travel for meetings and/or trainings may be required.
The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Mississippi, Inc. management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.