Senior Loss Prevention Manager

BASIC FUNCTION

The Senior Loss Prevention Manager is responsible for the maintaining the current loss prevention program and developing new procedures and tactics to prevent loss and to mitigate risks across all levels of Goodwill Industries of Middle Georgia and the CSRA (GIMG-CSRA).  This individual is responsible for developing, implementing, and overseeing comprehensive loss prevention policies and programs designed to prevent loss, mitigate risks, and to increase the physical security of all the locations which we have employees, guests, customers, or students.  The Loss Prevention Manager proactively identifies and investigates potential losses and reacts to incidents which are communicated to the Loss Prevention department.  This position requires a blend of leadership, technical expertise, and a deep commitment to fostering a culture of loss prevention.

PRINCIPLE ACCOUNTABILITIES

• Demonstrate core values of Goodwill Industries by modeling Service, Ownership, Accountability and Respect (SOAR).
• To drive GIMG-CSRA improvements in regard to internal controls, accountability, efficiency, productivity standards, and goals.
• To provide management, feedback, and professional development for the Loss Prevention Staff. 
• To be responsible for all technologies involving the LP department (ThinkLP, CCTV, alarm systems, access control, etc.)
• To be responsible for meeting all departmental objectives and goals.
• To conduct audits, surveillances, and investigations to minimize GIMG-CSRA’s exposure to potential losses.
• To maintain all necessary documents required by GIMG-CSRA and other regulatory organizations.
• To develop and implement policies, practices, and procedures to ensure that the loss of company assets are minimized throughout the organization.
• To coordinate and guide departmental investigations involving internal and external theft incidents. These investigations will include but are not limited to covert investigations, surveillance and general monitoring.
• To maintain “authorized” access to all Goodwill locations involving employees, contractors, vendors, and customers. This process includes but is not limited to issuing facility keys, security alarm codes, and identification passes for those individuals required to open and/or secure any GIMG-CSRA facility.
• To investigate, detain, and interview individuals apprehended for shoplifting and internal theft in accordance with local, State, and Federal laws as well as company procedures.
• To manage and to ensure effective use of Closed Caption Television (CCTV) surveillance at designated facilities.
• To create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security.
• To be able to recruit, select, hire, and develop and retain Loss Prevention personnel.
• To partner with all management staff to drive loss prevention issues and to ensure adequate loss prevention measures are in place.
• To prepare reports in a timely fashion to the Vice President of Support Services as well as working in conjunction with Human Resources Department and other divisions for any personnel corrective action(s).
• To prepare cases for presentation at hearings or in court, testify as a witness at hearings and court proceedings, and present evidence of violations relating but not limited to federal, state, local law violations or internal policy violations.
• To perform advanced managerial auditing that may include examination, investigation, and a review of records, reports, financial statements, and management practices to ensure legal compliance with local, state, federal law statutes and internal policies.
• To perform audits for efficiency and effectiveness, distribute and review problems surrounding the audit, and consult with the respective site supervisor as well as senior management.
• To determine audit objectives and design audit programs to satisfy those objectives.
• To conduct interviews, reviews documents, and develop recommendations to resolve loss prevention issues.
• To examine and/or review departmental documents including records, accounts, salary payroll records, journal vouchers, reimbursement claim records, and monthly bank reconciliation statements, to determine compliance with internal policies.
• To provide written reports on audit findings and provide recommendations to improve correct financial compliance, operational procedures, and program results.
• To communicate or assist in communicating the results of any specific audit via written reports and oral presentations to the appropriate departmental manager.
• To perform general housekeeping, custodial and janitorial duties as may be scheduled and assigned.
• To perform all other duties that may be assigned.
• To maintain confidentiality of all records and files concerning the position.
• To perform all other duties as may be assigned.

SUPERVISOR

Vice President of Administration

CORE or JOB SPECIFIC COMPETENCIES

• Regulatory & Compliance Knowledge: Demonstrates in-depth understanding of local, state, and federal regulations; applies laws accurately when conducting compliance reviews, investigations, and audits.
• Analytical & Detail Orientation: Effectively reads, interprets, and analyzes data and reports; maintains accuracy and precision in all investigative and documentation processes.
• Collaborative Communication: Communicates clearly, professionally, and with purpose; able to convey information in an organized, concise, and actionable manner across diverse teams.
• Interpersonal Effectiveness: Builds strong relationships, fosters trust, and collaborates well in team environments; demonstrates professionalism and sound judgment in sensitive situations.
• Loss Prevention Expertise: Experienced in conducting loss prevention audits, compliance inspections, dishonest associate interviews, and confidential or high-risk investigations with accuracy and discretion.
• Training & Knowledge Transfer: Proven ability to design and deliver impactful loss prevention, safety, and compliance training to diverse audiences.
• Organizational Agility: Highly organized with the ability to manage competing priorities, adapt to changing demands, and meet deadlines in a fast-paced environment.
• Ethics & Integrity: Acts with a strong internal code of ethics, maintaining confidentiality, professionalism, and integrity in all interactions and decision-making.
• Accountability & Work Ethic: Demonstrates urgency, ownership, and follow-through; independently manages workload and delivers results with minimal supervision.
• Independence & Self-Management: Shows initiative, self-motivation, and the ability to work autonomously while balancing multiple priorities and responsibilities.
• Travel & Site Support Readiness: Willing and able to travel approximately 30% of the time to support retail, donation centers, education, and hospitality locations.
• Environmental & Physical Requirements: Comfortable working in office settings, warehouse environments, and confined spaces; able to lift up to 50 lbs., climb ladders, and operate under stressful or physically demanding conditions.

Required:

• Wicklander-Zulawski (WZ) investigative interviewing certification (or the ability to obtain within a defined timeframe) to ensure consistent, ethical, and defensible interview practices.
• Extensive background in loss prevention, fraud investigation, compliance, or similar investigative work.
• Demonstrated ability to conduct audits, analyze trends, manage complex cases, and lead sensitive or high-risk investigations.
• Prior leadership responsibility in directing teams, audits, and high-risk investigations.
• Ability to train, coach, and develop others while promoting a culture of accountability, ethics, and operational excellence.

Preferred:

• Associate or bachelor’s degree in criminal justice or related field is highly preferred; equivalent LP experience accepted.