What are the responsibilities and job description for the Retail Shift Leader I - FT - S. Bluffton position at Goodwill Industries of Lower South Carolina (Palmetto Goodwill)?
| Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members. |
| Essential Duties and Responsibilities |
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* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values) * Provides amazing customer experiences to all internal and external customers. (ACE Values) * Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. * Embraces an expectation of learning and growth. Enthusiastically participates in training and development. * Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included. * Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations. * Sorts, tags, and stocks softline donations for sale according to established expectations. * Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact. * Accurately records donations, production of merchandise and specified tasks. * Exceeds established production goals corresponding to role in retail location. * Maintains clean work environment. * Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation. * Obtains and maintains forklift and walk-behind stacker certification. * Obtains and maintains first-aid / CPR / BBP certification. * Trains team members as they are on boarded. Ensures that a positive example is set for all team members. * Recognizes when team members need coaching and provides immediate coaching when applicable. * Issue refunds and resolves customer concerns. * Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department. * Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. * Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below. * Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager |
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in accordance with established guidelines. * Performs other job-related duties as assigned. |
| Supervisory Responsibilities |
| Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager. |
Palmetto Goodwill is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).