What are the responsibilities and job description for the Operations Manager - Workforce Development position at GOODWILL INDUSTRIES OF CENTRAL MICHIGAN'S HEARTLAND?
Goodwill Industries of Central Michigan Heartland is seeking a Workforce Development Operations Manager to bring structure, consistency, and accountability to our workforce programs. This role is critical in translating strategy into execution—ensuring daily operations run smoothly while building scalable systems to support future growth.
If you are an operational leader who thrives in structured environments, values accountability, and is motivated by mission-driven work, this role offers the opportunity to make a meaningful impact in the community.
Key Responsibilities
Operational Leadership
- Ensure consistent, professional daily operations within the workforce development center
- Implement structured workflows, intake processes, and office protocols
- Maintain operational discipline through checklists, scheduling, and staff expectations
Team Accountability & Coordination
- Establish and lead a regular operational meeting cadence
- Monitor performance standards and ensure follow-through on priorities
- Provide coordination and oversight across program staff
- Serve as a point of escalation for operational challenges
Data & Reporting Oversight
- Ensure accurate and timely use of reporting systems (ETO)
- Maintain documentation standards aligned with funding and compliance requirements
- Support ongoing reporting and performance tracking
Process Improvement & Scalability
- Identify inefficiencies and implement process improvements
- Standardize workflows to support program consistency and future expansion
- Develop repeatable systems for multi-site growth
Grant & Compliance Support
- Track reporting deadlines and ensure operational alignment with grant requirements
- Support compliance efforts, including CARF standards
- Ensure documentation readiness for audits and funding reviews