E-Commerce Associate

Purpose or General Objective:  To assist in the input of various articles on an online auction site.

Essential Duties:

• Must have the ability to distinguish between sellable and non-sellable merchandise
• Must have the ability to photograph the merchandise and prepare written descriptions of items for auction on Goodwill’s sight.
• Must have strong communication skills.
• Ability to courteously answer all e-mail questions and comments about merchandise
• Report any problems to the E-Commerce Supervisor.
• Ability to integrate photographs of merchandise into the E-Commerce software
• Ability to input descriptions, bids, etc., for items into the E-Commerce software
• Ability to clean and display items on inventory shelves in the E-Commerce storeroom
• Ability to accurately track inventory in the storeroom
• Ability to pack and ship items using Fed-Ex & USPS software and labeling system procedures

Additional Duties:

• Ability to participate and uphold the values and processes devoted to continuous quality and customer service improvement in all Goodwill operations.
• Responsible for understanding and complying with Goodwill’s safety program (i.e., handbook, policies, procedures, etc.)
• Other duties as assigned by the E-Commerce Supervisor, Charlotte Plant Manager, Operations Manager, Retail Director, or Vice President of Retail and Donated Goods.

Results Expected:

• Ability to meet daily and weekly productivity goals of 40 to 50 items posted daily.
• Able to work productively without close supervision
• Ability to work cooperatively and professionally with all associates, customers, and consumers working with and for Goodwill Industries
• Able to implement/follow proper controls and guidelines to ensure maximum output.
• Able to maintain accurate records and inventory
• Maintain confidentiality of consumer, associate, and agency information