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Padua Case Manager - Western Headquarters - FT

GOODWILL INDUSTRIES GROUP
South Bend, IN Full Time
POSTED ON 4/5/2026
AVAILABLE BEFORE 5/4/2026

Job Objective:

To provide support to clients in their journey out of poverty through Padua’s client driven and research backed approach, delivering transformational interactions that empower individuals to create a bigger brighter future while achieving overall well-being and financial self-sufficiency through strengths based holistic case management and clinically informed interventions. This position reports to the Padua Program Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

  • Support client efforts toward self-sufficiency by identifying opportunities for growth and removing barriers to success.
  • Conduct comprehensive client assessments using a narrative-based approach to develop individualized strengths-based service plans.
  • Monitor and guide client progress using clinically informed interventions to maintain engagement and advancement toward goals.
  • Engage clients in the service planning process to ensure understanding of goals target dates and required actions.
  • Assist clients with identifying multiple paths toward success by supporting informed decision making and problem solving.
  • Collaborate closely with a case worker partner to provide timely case management documentation and ongoing communication with clients.
  • Maintain an active and engaged caseload with the case worker partner that meets client goals and agency benchmarks.
  • Work collaboratively with other internal teams to support agency wide goals and client success.
  • Maintain current knowledge of social work theory emerging trends and best practices to ensure high quality service delivery.
  • Other duties as assigned by supervisor.
Qualifications:

Required Education and Skills:

  • Master’s degree in clinical social work or a related field, or a combination of education and relevant experience.
  • Strong interpersonal and communication skills with the ability to build trust, engage clients effectively, and collaborate with internal teams and community partners.
  • Ability to read, comprehend, and interpret written instructions, correspondence, policies, and service plans.
  • Ability to clearly and professionally document case notes, assessments, and client progress in a timely manner.
  • Ability to present information effectively in one on one and small group settings with clients, coworkers, and partners.
  • Demonstrated ability to apply critical thinking, problem solving, and sound judgment in situations with multiple variables and limited standardization.
  • Working knowledge of basic mathematical concepts including calculating rates, ratios, percentages, and interpreting simple data or charts for case management and reporting purposes.
  • Strong organizational and time management skills with the ability to manage an active caseload and meet agency benchmarks and deadlines.
  • Ability to adapt to change, maintain professionalism, and apply trauma informed and strengths-based practices in a client driven environment.
  • Ability to pass a criminal background check and drug screen.
  • Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

  • Authorized to work in the United States.
  • Flexible availability.
  • Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

Salary : $55,000

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