Job Objective:

To support Padua clients through a client-driven and research-backed approach to ending poverty by providing compassionate front-line support, resource coordination, and collaborative case management assistance. This role contributes to transformational interactions that help clients create a bigger brighter future through holistic service planning and sustained engagement. This position reports to Padua Program Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Serve as a primary point of contact for clients by providing patient, empathetic, and professional support aligned with Padua’s client driven and research backed approach.
• Work directly with clients in partnership with Case Managers to support holistic service planning, remove barriers to success, and promote sustained progress toward client goals.
• Maintain open and effective communication with Case Managers and internal partners to ensure coordinated, high quality client service.
• Assist clients by responding to questions, identifying challenges, and connecting them with appropriate internal and community-based resources.
• Remain informed about community resources and current practices related to poverty and family self-sufficiency and share knowledge with the team.
• Support team problem solving efforts that encourage steady client progress and achievement of agency benchmarks.
• Manage transactional processes by conducting inquiries, coordinating with external providers, and gathering invoices as needed.
• Ensure accurate, timely documentation, data entry, and reporting to meet organizational and grant requirements.
• Participate in staff training and professional development while contributing to a culture of collaboration, accountability, and constructive communication.
• Leverage organizational resources to solve problems and positively represent the organization within the community while maintaining strict confidentiality.
• Other duties as assigned by supervisor.

Required Education and Skills:

• Bachelor’s degree in relevant field preferred and/or demonstrated work experience in a social service setting.
• Familiarity with public and community resources.
• Strong interpersonal and communication skills with the ability to engage clients with empathy, professionalism, and cultural awareness.
• Ability to work with clients with diverse backgrounds and characteristics.
• Ability to read, analyze, and interpret complex documents, policies, and instructions and respond appropriately to sensitive inquiries or complaints.
• Ability to communicate clearly and effectively in one on one and small group settings with clients, coworkers, and partners.
• Working knowledge of basic mathematical concepts to interpret client data and charts for case management and reporting.
• Strong problem solving and critical thinking skills with the ability to manage concrete variables in situations with limited standardization.
• Strong organizational skills and attention to detail to ensure accurate documentation, reporting, and data entry.
• Demonstrated commitment to client centered service, teamwork, and representing the organization professionally.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

Salary : $40,000 - $45,000