What are the responsibilities and job description for the Career Specialist position at Goodwill Industries - Big Bend, Inc.?
Essential Functions
- Actively engages light touch individuals who use the drop-in lab services.
- Obtains information regarding the types of jobs and job requirements needed by individuals using the drop-in lab.
- Pursues quality job leads daily. "Quality" is defined as job leads that are 1) not easily found by participants using Indeed, but rather that are gathered from other sources; and 2) meet the requests and needs of the job seekers.
- Posts new job leads regularly.
- Interacts with employers by phone or email to determine their specialized needs.
- Screens potential and interested applicants based on the needs of the employer.
- Refers only qualified individuals to jobs.
- Documents and maintains employer contacts and job openings
- Maintains written lab logs and attendance sheets as required by supervisor.
- Documents job leads given and the results of those job leads in the participant tracking system daily.
- Obtains feedback from participants through satisfaction surveys as outlined in department procedures.
- Actively seeks and collects job placement information from participants and enters it in the participant tracking system daily.
- Actively pursues participants who have not attended the lab in a week to ensure they remain active or to collect job placement information.
- Maintains a welcoming environment conducive to working on computers to facilitate productivity.
- Ensures all participants are focused on job related activities and are following the rules of the lab.
- Supervises and motivates participants to encourage and emulate appropriate behavior.
- Ensures computers and printers are in working order and are repaired or replaced when not working.
- Encourages drop-in participants to engage in our work readiness workshops. (Workshops are designed to assist individuals who need assistance with resume writing, help with navigating online applications, or preparation for an inteview) .
- Demonstrates a healthy work ethic by keeping personal phone calls, texts, and social media to a minimum while at work.
- Develops and maintains a professional image in dress and demeanor.
- Maintains a professional relationship with all Goodwill staff, employers, and service providers.
- Demonstrates strong communication skills, both verbal and written.
- Demonstrates a good understanding of, and a strong commitment to, quality customer service.
- Maintains a respectful and professional relationship with all participants, and maintains professional boundaries with all participants.
- Demonstrates good judgment in making decisions, setting priorities, and meeting deadlines.
- Works effectively with minimal supervision.
- Follows instructions and complies with policies and procedures.
- Demonstrates flexibility and a willingness to learn, and adapts as required by management.
- Arrives to work on time, takes appropriate lunch breaks, stays until closing time, and alerts supervisor in advance when late or in need of time off.
- Demonstrates creativity, finds new and better ways of doing things, and proposes ideas.
- Shows initiative in gaining new skills and improving in weak areas.
