Career Center Manager

Work Location:

3219 East Highway 98, Panama City, FL 32401

Primary Function:

Under the direction of the Vice President of Mission Services, the Career Center Manager oversees the daily operations of the career center and its satellite locations. This role ensures the full utilization of Goodwill Training Centers by maintaining a consistent participant base through effective community outreach and engagement, while building and establishing strategic community partnerships. The Career Center Manager is responsible for both programmatic and administrative oversight, making this role a natural progression toward an Administrative Manager position.

Essential Functions:

• Demonstrate core value of Goodwill Industries by modeling service, ownership, accountability & respect.
• Oversee & implements Opportunity Accelerator & career pathing program for all career center clients (end to end}- assessment, interview, career plan, & possible referrals to training or Goodwill Human Resources (HR) to help clients' secure career advancement.
• Promote & integrate career center wraparound services to all clients to create seamless professional environment with Mission Services- rich in communication, integrity & teamwork to advance the GIBB mission.
• Builds the lead base, to ensure full utilization of center.
• Ensures all new participant entrants are screened for appropriate funding sources.
• In partnership with Mission leadership, hire, train, & supervise a team of staff & volunteers - including performance management.
• Ensure deliver important messaging, attitude, goals & vision as dictated by the Vice President of Mission Services.
• Work in conjunction with community volunteer programs &/or the AmeriCorps Program Manager (Florida only) to provide vibrant, meaningful volunteer experiences to those interested in supporting the career center.
• Assist in managing the identification, qualification, & solicitation of qualified volunteers, as well as onboarding & training.
• Oversee the weekly schedule of volunteers in the center to ensure full service offerings flourish & achieve impact for job seekers.
• Ensure positive messaging of career center results through updating electronic boards & collateral in the career centers, updating marketing team of success stories, & sharing with the Mission Services management team.
• Facilitate a repertoire of engaging career development classes for soft skills training of job seekers, as well as manage professional venues for Training Occupational Skills courses.
• Build community relationships & drive brand knowledge by overseeing on-site career fairs, interview fairs, employer meetings. Communicate partnership activity with Mission
• Services management team to ensure coordination, approval and preventing duplicated efforts or multiple message to the same partner.
• Continually support an environment rich in customer service, feedback, teamwork, & service to others.
• Efficiently track client lifecycle using Client Tracking System to ensure consistency & progression of client.
• Collect & analyze data & adjust strategy accordingly and in communication and coordination with Mission Management Team.
• Maintain knowledge base of assessment techniques, advancements in career development & employment skills.
  Identify the pipeline of career center performance metrics, track & report data to drive performance.
• Responsible for insuring career center staff are following all processes, collecting appropriate data, & documenting career center activities over the timeline of engagement with each career seeker in case tracking software.
• Responsible for ensuring CARF Standards, Code of Ethical
• Conduct standards & standards of customer service are maintained.

Competencies:

Clear Communication
Handling Multiple Tasks
Coaching & Mentoring
Advanced Computer Skills
World Class Customer Service
Adaptability

Supervisory Responsibilities:

Leads Team of 1-5 Employees
Manages Operations at a Single Location
Ensures Compliance with Policies and Procedures
Conducts Performance Reviews and Provides Feedback

Requirements:

Valid Florida Driver’s License with an insurable driving record & current private auto insurance policy.
Adequate Computer Skills.
Must have demonstrated program understanding, organizational skills & a detail orientation.

Qualifications:

A minimum of two (2) years’ supervisory experience with professional staff.
A minimum of three (3) years’ experience instructing &/or working with people in disadvantaging conditions.
Knowledge of administrative & clerical procedures.
Knowledge of Microsoft Office & other relevant software applications
Knowledge of customer service principals & practices
Bachelor s degree in Business Administration, Workforce Development, Social Work or related field.
Master’s degree preferred.

Physical Requirements:

Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
Sitting for long periods of time.
While performing the duties of this job, the employee is regularly required to talk or hear.

Typical Work Environment:

Primary duties are performed in an office environment. The noise level in the work environment is usually moderate.
While performing this job, employees will be working alongside others with social, mental, and emotional disabilities. As well as barriers such as social economic statuses, education, and justice involved.

Mission Contribution:

Support Goodwill's mission by directly providing training, education, and employment to individuals with disabilities and other barriers to employment, helping them reach their fullest potential and achieve greater independence. Through your role, you contribute to empowering individuals and strengthening our community.