E-Commerce Processor-Lister Shipper-Photographer - FT

Mission Contribution

Drive Goodwill’s mission by fostering relationships with donors and customers and maximizing store operations. Through careful stewardship of donated goods and a commitment to exceptional service, you contribute directly to funding Goodwill’s employment and training programs, helping individuals overcome barriers to employment.

Primary Function

Process incoming donations to be listed on approved online marketplaces, data entry, packing, shipping, photographing, testing and researching to maximize sales.

Core Competencies

• Clear Communication

• World Class Customer Service

• Understanding Diverse Needs

• Good Judgement and Discretion

• Protecting the Brand

• Handling Multiple Tasks

• Managing Information

• Sales and Upselling Skills

• Organized Work Habits

Essential Functions

• Performing quality control on donations to be listed on approved E-commerce marketplaces

• Receive and sort items from outside stores

• Able to list products on marketplace with pictures and description of merchandise to bring maximum value

• Customer service and communication with internal and external customers

• Meeting the required daily productivity quotas

• Data entry and daily tracking of items listed, sold and shipped

• Keep working areas clean, organized and free of hazards

• Follow all Loss Prevention guidelines and security measures

• Ensure all safety standards are met

• Knowledge of E-commerce processes

• Familiarity with photography

• Able to read, write, and speak English clearly and fluently

• Excellent computer and Internet skills

• Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentage, and average

• Ability to apply concepts of basic math when working on spreadsheets and reports

• To perform this job successfully, an individual must have knowledge of online programs such as Google, Amazon.com, and Microsoft Office products, Windows, and Word

• General experience with Excel and doing online research is strongly desired

• Perform other duties as assigned

Supervisory Responsibilities

• N/A

Requirements

• Good communication skills

• Must be able to meet quotas set by leadership

• Problem-solving

• Communicating with the public

• Creating written communication

• Good work ethic

• Must be able to demonstrate good judgement in recognizing items appropriate for sale

• Able to follow instructions and comply with policies and procedures

• Able to maintain good relationships with co-workers and management

• Must be available to work a flexible schedule, including holidays and weekends

• Must have reliable transportation

• Flexibility and willingness to learn

Physical Requirements

• While performing this job, the employee is required to stand, walk, sit, use hands or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, push, pull, crouch or crawl. The employee may also be exposed to a hazardous environment due to wires

• Most activities involve repetitive upper body movement and bending. The employee must regularly lift and/or move a minimum of 25 pounds

• Must have good hand-eye coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Typical Work Environment

• While performing this job, the employe is exposed to weather conditions prevalent at the time but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate

• While performing this job, the employee may be exposed to some hazards waste dust and dirt

• Will possibly be working alongside/sharing best practices with others with social, mental, and emotional disabilities

Employment

• Attendance at required Training and Development - This position requires participation in mandatory training sessions and professional development outside typical working hours

• Flexible Full-Time or Part-Time - This position may be classified as either part-time or full-time depending on organizational needs

Qualifications

• Some work experience or knowledge or E-commerce preferred

• Shipping experience preferred

This position is Monday- Friday 8:30am to 5:30pm for a material handler for our Autoline Book Department.

Requires standing all day, moving pallets of books, bending, and lifting