IT Technician I

Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you’ll be able to fuel your passion for IT while genuinely helping our community.

Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more.

Base Pay starting at $18.50/hr, depending on experience.

Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation.

Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Monitor and respond quickly to incoming requests relate to IT issues.
• Respond to requests for technical assistance over the phone, email or via a ticketing system.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Maintain user PCs, including upgrades and configuration as needed.
• Resolve basic problems while referring more complex problems to intermediate and/or senior level.
• Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved.
• Ensure HIPAA compliance.
• Maintain confidentially of all privileged information.
• Perform other incidental and related duties as required and assigned.

• Knowledge of Windows 11 Support experience.
• Knowledge of Computer imaging software.
• Experience working in an IT helpdesk environment.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of a variety of software, technologies, and applications.
• Skill in system troubleshooting and problem-solving.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Ability to travel when needed across several locations within New Mexico.
• Must possess and maintain a valid New Mexico Driver's License

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• High school diploma or equivalent.
• One year related work experience in help desk environment preferred.
• One year Windows environment preferred.