What are the responsibilities and job description for the IT Support Technician position at AerSale and Careers?
Who we are:
AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).
For more information, visit us at www.aersale.com.
What we Offer:
- Medical Insurance
- 100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance
- 401K with Employer Contribution
- Employee Stock Purchase Plan (ESPP)
- Education Reimbursement (related field)
- Employee Referral Program and Recognition Program
- Paid Holidays and 15 Paid Time-Off Days annually
Job Description:
Job Summary: Provide efficient first line of IT support for end-users of the Enterprise.
Essential Duties and Responsibilities:
Provide first level support for the IT helpdesk and provide resolutions to end-user issues
Troubleshoot software and hardware issues to find resolutions
Properly escalate unresolved issues to the next level of support
Track, route and redirect issues per established policies and procedures
Utilize excellent customer service skills to minimize end-user downtime
Respond to issues in a timely and efficient manner
Education and Experience:
Associate degree or equivalent job experience
1-3 years of relevant experience or equivalent combination of education and work experience
Working knowledge of help desk software, remote control and fundamental operations of relevant hardware and other equipment
Proven working experience in providing help desk support
Abilities and Skills:
Strong Microsoft Office skills along with server, desktop
Strong interpersonal skills, excellent verbal, and written communication skills
Troubleshooting computer hardware and software
Printing (local and remote)
VPN setup and operation (client and server)
Outlook/Office 365 Configuration
Strong understanding in area of Technical Support
If you would like to see your career take flight, apply today!
Aersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, general identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status . If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: Monica.Rivas@aersale.com .