ECommerce Shipping Supervisor

Full‑Time | Hiring Range: $49,147-61,412

Position Summary

We are seeking a Shipping Supervisor to lead and optimize daily shipping and order fulfillment operations. This role oversees a team responsible for accurately picking, packing, and preparing merchandise for shipment while maintaining high standards for accuracy, speed, and package integrity.

The Supervisor plays a hands‑on leadership role, ensuring daily production goals are met or exceeded while fostering a positive, accountable, and safety‑focused work environment.

Key Responsibilities

Team Leadership & Performance

• Lead, coach, train, and develop fulfillment associates, ensuring adherence to departmental procedures and continuous skill building
• Foster a collaborative, respectful, and performance‑driven team culture
• Conduct probationary and annual performance evaluations to support accountability and growth
• Support recruiting and hiring initiatives in partnership with the Senior Manager and Director of eCommerce

Fulfillment & Shipping Operations

• Oversee daily shipping and fulfillment activities to ensure accurate picking, packing, and order preparation
• Ensure proper creation and verification of invoices, shipping labels, and related documentation
• Maintain inventory control of all shipping supplies and materials to support uninterrupted operations
• Respond promptly and professionally to customer service inquiries related to fulfillment issues

Operational Oversight & Compliance

• Manage opening and closing procedures in the absence of team leaders to ensure continuity of operations
• Operate company vehicles as needed to support merchandise pickup and ensure proper scheduling and completion of vehicle maintenance
• Maintain a clean, organized, and safety‑conscious work environment
• Support additional operational initiatives and special projects as assigned

What Success Looks Like

• Consistently meeting or exceeding daily production and accuracy targets
• Building a reliable, engaged, and high‑performing fulfillment team
• Delivering an efficient, accurate shipping process that supports customer satisfaction and organizational goals

Education & Experience

• High school diploma or equivalent required
• Minimum of one year of supervisory or management experience required

Scope of Supervision

• Directly supervises a team of 4 or more employees

Certificates, Licenses & Registrations

• Valid driver’s license required

Knowledge, Skills & Abilities

• Ability to read, understand, and follow written instructions and correspondence
• Ability to prepare basic written communication
• Strong math skills, including calculations involving ratios, percentages, and basic data interpretation
• Basic computer proficiency, including spreadsheets and word processing
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment

Physical Requirements

Heavy Physical Demand

• Lift up to 100 pounds and frequently lift or carry items up to 50 pounds
• Regular standing, walking, bending, climbing, reaching, pushing, and pulling
• Frequent use of hands and fingers to handle materials and operate equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements

• No routine travel required

Work Environment

Moderate

• Exposure to moving mechanical parts, varying warehouse conditions, and outdoor weather as needed
• Moderate noise level typical of shipping and fulfillment operations

Reporting Relationship

• Reports to Manager on Duty

Why Work With Us?

We offer an opportunity to lead a critical operation within a mission‑driven organization, with competitive compensation, growth potential, and a collaborative workplace culture.

👉 Learn more about our benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/ 

EOE – Including Disability/Veterans