E‑Commerce Associate – Fulfillment

Job Summary

The E‑Commerce Associate supports the daily operations of the E‑Commerce department by assisting with inventory management, product processing, and order fulfillment. This role helps ensure online inventory is accurate, orders are handled efficiently, and organizational quality and safety standards are consistently met.

The ideal candidate is detail‑oriented, adaptable, and comfortable working in a fast‑paced production environment while supporting Goodwill’s mission, values, and service standards.

Essential Duties & Responsibilities

• Perform inventory control tasks, including receiving, verifying, organizing, and reconciling merchandise to maintain accurate stock levels
• Process products for online sales by preparing, labeling, and cataloging items according to established procedures
• Fulfill customer orders by accurately picking, packing, and preparing items for shipment
• Adhere to all safety protocols, organizational policies, and housekeeping standards to maintain a clean, organized, and safe work environment
• Demonstrate professionalism and positive teamwork while upholding Goodwill’s mission, values, and customer service expectations
• Communicate effectively with supervisors and team members to support efficient workflow
• Adapt to changing priorities and assist with additional E‑Commerce tasks or projects as assigned

Education & Experience

• High school diploma or equivalent required

Certificates, Licenses & Registrations

• None required

Knowledge, Skills & Abilities

• Ability to manage multiple tasks and respond to frequent interruptions with minimal supervision
• Strong attention to detail and ability to meet daily production goals
• Clear verbal communication skills and ability to follow verbal instructions
• Collaborative mindset and openness to teamwork and feedback
• Commitment to continuous improvement and organizational success

Physical Requirements

Medium Physical Demand

• Lift up to 50 pounds, with frequent lifting and carrying of items weighing up to 25 pounds
• Regular standing, walking, bending, reaching, pushing, and pulling
• Frequent use of hands and fingers to handle merchandise and equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements

• None

Work Environment

Moderate

• Exposure to conditions typical of warehouse and production environments, including moving mechanical parts and moderate noise levels

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers:

• Mission‑driven work with community impact
• Consistent, hands‑on operational roles
• Opportunities to grow within e‑commerce and retail operations
• Competitive benefits and supportive workplace culture

👉 Learn more about careers and benefits:
https://goodwillches.org/about-us/goodwill-careers/ 

EOE – Including Disability/Veterans