What are the responsibilities and job description for the Outbound Calling & Appointment Scheduling Assistant position at Goodwill Houston?
Outbound Calling & Appointment Scheduling Assistant — K–12 Education
CompuCycle | Remote
Our client is a Houston-based IT asset disposition and electronics recycling company with 30 years in business. They process everything in-house, including secure data destruction, and refurbish and resell technology. This role will grow their refurbished electronics sales to school systems across the Houston area.
This is a phone-focused role requiring consistent outbound calling, friendly communication, and organized follow-up. Success means opening conversations and setting qualified appointments; Kevin will lead the detailed sales discussions.
Responsibilities
- Make daily outbound calls to K–12 school districts nationwide.
- Identify the appropriate technology decision-makers, such as technology directors, IT administrators, and purchasing contacts.
- Introduce CompuCycle and provide a brief overview of our recertified computer program.
- Ask basic questions to understand a district’s interest and potential technology needs.
- Schedule Microsoft Teams meetings with Kevin.
- Send follow-up emails and meeting invitations as needed.
- Maintain accurate records of calls, contacts, conversations, and next steps in our CRM.
- Follow up consistently and professionally with prospects.
Qualifications
- Clear, friendly phone presence and strong communication skills.
- Comfortable making a high volume of outbound calls throughout the day.
- Persistent, positive attitude and the ability to handle unanswered calls and rejection professionally.
- Strong organization, attention to detail, and follow-through.
- Comfortable using email, Microsoft Teams, calendars, and basic CRM tools. (Preferably Hubspot)
- Ability to work independently in a remote environment.
- Previous appointment-setting, telemarketing, customer service, or inside sales experience preferred.
- Experience working with schools or technology products is helpful but not required.
What Success Looks Like:
Consistent calling activity, accurate contact information, timely follow-up, and qualified meetings with school district technology decision-makers.