Miami Valley Works Employment Coach

Summary 

In a collaborative effort the Employment Coach establishes and maintains direct service activities for Miami Valley Works Members through the matching and sharing of STAR Employer as well as open market Job Leads, support of job retention and case management for members living in poverty across Miami Valley Works programs.  Achieves monthly and annual outcome goals specific to position.

Essential Duties & Responsibilities

1. DIRECT MEMBER SERVICE
   1. Conduct debriefing sessions which include barrier removal coaching and subsequent service coordination by accessing of both internal Goodwill Easter Seals Miami Valley and community resources.
   2. Promotes successful employment of members through regular contact and an established job search/retention routine assessing the individual's skills/education, work history, schedules, and transportation needs.
   3. Provides individual support to assist members in the development and on-going management of their Service Plans, identification of barriers to employment and access to barrier removal support services.
   4. Debrief members via employer feedback through barrier removal coaching and information provided regarding internal and community resources available.
   5. On-going engagement directly with the employer to obtain feedback and status of job seeker’s work performance and/or employment application.
   6. Guide Members in email set-up, application procedures, typing and general test/questionnaire preparation, interviewing skills and attitude while providing support, encouragement and feedback to make job search more effective.
   7. Partner with Member to arrange interviews.
2. CASE MANAGEMENT
   1. Assist Members in the development and management of their Individual Service Plans.
   2. Through barrier removal coaching provide Member direction and information regarding internal and community resources available for successful removal.
   3. Fiscal management of Miami Valley Works barrier removal resources.
   4. Identification of barriers which require long term remediation and status change to barrier removal.
   5. Partner with support staff to optimize the results of barrier removal services.
   6. Identify Members who will be eligible and are strong candidates for Advancement Program.
   7. Serves as a role model for professional conduct and behavior.

1. JOB SEARCH
   1. Conduct, teach, and coach job search techniques.
   2. Match STAR Employer job opportunities with available job seeking Members.
   3. Facilitate job search/career information workshops and presentations.
   4. Keep updated regarding job fairs and internet resources.
   5. Research newspapers, agencies, and other resources for job opportunities.
   6. Promotes employment efforts leading to the Member’s self-sufficiency through regular contact and an established job search/retention routine.
2. RETENTION
   1. Monitor Member's job performance through regular contact with member. Identify any barriers to successful job retention and coach member to identify solutions which allow the member to remain successful on the job.
   2. Provide Member support and encouragement to retain job for one year.
   3. Ensure that 30 day, 90 day and 120 day job evaluation is sent to Member for completion.
   4. Celebrate one year — one job with member.
3. ADMINISTRATIVE AND CLERICAL
   1. Provides timely inputs and maintains Member databases.
   2. Compiles monthly employment data and submits reports utilizing databases.
   3. General office filing.
   4. Maintain daily online files/records, logs and tracking to ensure current and organized activity for timely follow-up of direct Member services.
   5. Operate a variety of office equipment and utilize a variety of Microsoft Office Suite products to produce business documents and reporting.
   6. Respond to voicemail, email and traditional mail within 48 hours.
4. GENERAL
   1. Assists in the Skills Training workshops as assigned and on an as-needed basis
   2. Other duties as assigned for the effective and smooth operation of Miami Valley Works
   3. Serve as a role model for professional conduct and behavior.
   4. Work with leadership and team on continuous improvement activities.
   5. Plan and make presentations to groups including potential employers, business representatives, teachers, and program participants.
   6. Utilize time management techniques to organize and prioritize work.
   7. Work independently and meet timelines.
   8. Coordinate a variety of projects simultaneously.
5. RESEARCH AND DEVELOPMENT
   1. Stay on top of current trends and maintain labor market information by researching websites, attending meetings, maintaining contacts with various professional and community organizations involved in job placement and training activities.
6. OTHER DUTIES
   1. Other duties as assigned for the effective and smooth operation of Miami Valley Works

Supervisory Responsibilities

None

Education Requirements

Bachelor’s Degree or higher from accredited college and/or equivalent experience in Human Services, HR, training, recruiting and/or job coaching.

Experience Requirements

Coursework or experience in coaching, management/leadership, and social services desirable but not required.  Demonstrated commitment to working with low-income people and fundamental belief in their resiliency.  Excellent problem solving skills.  Proven ability to inspire change.  Ability to multitask and prioritize various tasks and activities in fast paced environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a reliable vehicle and maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.

Must have flexibility to work non-standard business hours (evenings and weekends) as needed for Member recruiting events.

Must maintain the ability to pass a criminal background check and random drug screens. 

Skills & Abilities

1. Experienced user of Microsoft Office; in particular, Word and Excel.
2. Intermediate database management skills.
3. Intermediate research techniques.
4. Excellent organizational skills.
5. Excellent verbal and written communication skills; ability to prepare correspondence.
6. Teamwork; willingness to apply skills in a variety of ways to fulfill the mission of Miami Valley Works.
7. Passion for the vision and mission of Miami Valley Works.
8. Strong interpersonal/team building skills to work cooperatively and effectively with individuals and groups.
9. Demonstrated ability in working with people from different cultural and socioeconomic backgrounds.
10. Demonstrated commitment to working with low-income people and fundamental belief in their resiliency.
11. Excellent problem solving skills.
12. Teaching experience or public speaking skills desirable.
13. Proven ability to inspire change.
14. Ability to multitask and prioritize various tasks and activities in fast paced environment.
15. Experience in providing job and retention  placement services
16. Ability to be flexible.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Must be able to lift some moderately heavy items, such as a carton of paper.  Must have the ability to work under high levels of mental, emotional stress.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.