What are the responsibilities and job description for the C2C Assistant Operations Manager position at Goodwill Easterseals Miami Valley?
Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.
Summary
The Assistant Operations Manager maintains overall responsibility for the store during all teacher shopping events at Crayons to Classrooms (C2C) and assists the Director of Operations with all warehouse operations. This position includes acting as a major point of contact with teachers, other key school personnel associated with the schools served by the store, and volunteers.
Essential Duties & Responsibilities
As a member of the C2C staff, the Assistant Operations Manager will be responsible for the following:
1. Participates in staff meetings convened by the Executive Director.
2. Successful interaction with the Director of Operations, Director of Programs, Program Support Specialist, Volunteer Coordinator, and Systems Administrator.
3. Participates in an annual performance development plan to review progress in the position as required by the Executive Director.
Key Position Responsibilities:
The Assistant Operations Manager provides ongoing communications with school personnel, board members, and other local constituents.
1. Trains, manages and supports new and returning volunteers in warehouse operations.
2. Collaborate with the Director of Operations and Program Support Specialist to maintain an attractive shopping environment in the store, which includes but is not limited to signage, displays, and overall general appearance.
3. Delivery of high-quality service to both internal and external customers.
4. With the Director of Operations, maintain infrastructure and asset management.
5. Assists the Director of Operations in maintaining all standards regarding warehouse organization and appearance.
6. Creates and/or provides input for a monthly C2C or teacher newsletter regarding updates on teacher shopping, coupons, new products and other store information.
7. Assists the Director of Operations in maintaining a system for managing multi-million-dollar product inventory for C2C.
8. Coordinates shipping, receiving, and warehouse materials handling services with Goodwill Easter Seals Miami Valley.
9. Assists the Director of Operations in maintaining all safety policies, guidelines, and warehouse compliance with safety and OSHA standards of operation.
10. Maintains knowledge of material handling equipment and its safe operation.
11. Picks up donations and manages the delivery of all incoming donated inventory and gift-in-kind items.
12. Communicates with other teacher free stores/organizations to procure, trade and/or reduce product, as needed.
13. Research and establish the value of all donated products for the purpose of determining their income and expense values on financial statements and meeting government requirements.
14. Co-manages the organization’s box truck, to include, but not limited to safety, sanitation, and maintenance of the vehicle.
Supervisory Responsibilities
None.
Education Requirements
A high school diploma or GED is required.
Experience Requirements
A minimum of five-seven years’ experience in Supply Chain, Logistics, or Warehousing is required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
Must maintain the ability to pass a criminal background check and random drug screens.
Skills & Abilities
Qualification Requirements:
1. Strong organizational and planning skills
2. Effective interpersonal skills and customer relations
3. Knowledge of customer service including handling customer complaints and resolving disputes
4. Written and verbal communications skills
5. Technology skills related to spreadsheet development, data analysis, technical presentations and most other functions of Microsoft Office
6. Demonstrated proficiency in Microsoft Office, specifically Excel and Word
7. Comfortable working with Outlook and Google Drive
8. Database experience plus
9. Ability to learn quickly and take initiative with limited direction.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.
Summary
The Assistant Operations Manager maintains overall responsibility for the store during all teacher shopping events at Crayons to Classrooms (C2C) and assists the Director of Operations with all warehouse operations. This position includes acting as a major point of contact with teachers, other key school personnel associated with the schools served by the store, and volunteers.
Essential Duties & Responsibilities
As a member of the C2C staff, the Assistant Operations Manager will be responsible for the following:
1. Participates in staff meetings convened by the Executive Director.
2. Successful interaction with the Director of Operations, Director of Programs, Program Support Specialist, Volunteer Coordinator, and Systems Administrator.
3. Participates in an annual performance development plan to review progress in the position as required by the Executive Director.
Key Position Responsibilities:
The Assistant Operations Manager provides ongoing communications with school personnel, board members, and other local constituents.
1. Trains, manages and supports new and returning volunteers in warehouse operations.
2. Collaborate with the Director of Operations and Program Support Specialist to maintain an attractive shopping environment in the store, which includes but is not limited to signage, displays, and overall general appearance.
3. Delivery of high-quality service to both internal and external customers.
4. With the Director of Operations, maintain infrastructure and asset management.
5. Assists the Director of Operations in maintaining all standards regarding warehouse organization and appearance.
6. Creates and/or provides input for a monthly C2C or teacher newsletter regarding updates on teacher shopping, coupons, new products and other store information.
7. Assists the Director of Operations in maintaining a system for managing multi-million-dollar product inventory for C2C.
8. Coordinates shipping, receiving, and warehouse materials handling services with Goodwill Easter Seals Miami Valley.
9. Assists the Director of Operations in maintaining all safety policies, guidelines, and warehouse compliance with safety and OSHA standards of operation.
10. Maintains knowledge of material handling equipment and its safe operation.
11. Picks up donations and manages the delivery of all incoming donated inventory and gift-in-kind items.
12. Communicates with other teacher free stores/organizations to procure, trade and/or reduce product, as needed.
13. Research and establish the value of all donated products for the purpose of determining their income and expense values on financial statements and meeting government requirements.
14. Co-manages the organization’s box truck, to include, but not limited to safety, sanitation, and maintenance of the vehicle.
Supervisory Responsibilities
None.
Education Requirements
A high school diploma or GED is required.
Experience Requirements
A minimum of five-seven years’ experience in Supply Chain, Logistics, or Warehousing is required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
Must maintain the ability to pass a criminal background check and random drug screens.
Skills & Abilities
Qualification Requirements:
1. Strong organizational and planning skills
2. Effective interpersonal skills and customer relations
3. Knowledge of customer service including handling customer complaints and resolving disputes
4. Written and verbal communications skills
5. Technology skills related to spreadsheet development, data analysis, technical presentations and most other functions of Microsoft Office
6. Demonstrated proficiency in Microsoft Office, specifically Excel and Word
7. Comfortable working with Outlook and Google Drive
8. Database experience plus
9. Ability to learn quickly and take initiative with limited direction.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.
