Donation Center Area Manager

JOB SUMMARY: To manage the operations of Attended Donation Centers (ADCs) in accordance with established business practices and Agency policies, procedures and budget projections.

Direct Reports: Attended Donation Center Attendants and Attended Donation Center Floaters.

Essential Job Functions

• Screen and hire ADC candidates to always ensure appropriate staffing at all ADC locations.
• Train, evaluate, motivate and supervise ADC attendants emphasizing the importance of maintaining good customer service skills to reach Goodwill operational standards.
• Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability.
• Perform quality assurance visits to ADCs on a regular basis.
• Monitor and maintain overall ADC performance and housekeeping to Agency standards.
• Assist in all functions performed by Attended Donation Center (ADC) personnel.
• Greet all donors promptly in a friendly and courteous manner to unload and transport donations from the customer vehicle into the ADC.
• Assist in loading/unloading of Agency trucks and trailers.
• Coordinate with Director of Warehouse and Logistics all collection activities to ensure efficient, safe, and secure flow of donations.
• Proactively resolves all conflicts among collection, production, and distribution of donated products.
• Report ongoing ADC operation results.
• Prepare and submit daily activity reports as assigned and maintain all company records and reports accurately and in a timely fashion.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Attend training as required.
• Conduct quarterly meetings with all ADC employees.
• Comply with Agency policies and DGR standard operational procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Assist in the resolution of any complaints and communicate with the management team.
• Maintain proficiency in tasks required in all workstations.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents or injuries immediately.
  
  

Additional Responsibilities

• Perform other duties and projects as required by management.
  
  

Qualifications

• High school diploma or GED, required.
• Bachelor’s degree, preferred. A combination of education and experience may be substituted for required education at 1 year per year of education (with High School diploma or equivalent).
• Management experience required with 2 years of experience in the supervisory role of 30 or more employees or demonstrated success in an Assistant Store Manager position.
• Multi-unit management experience, preferred.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.
  
  

Core Competencies

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Lives the Values
• Results Driven
• Customer Focus
• Critical Thinking
• Self-Knowledge
• Hiring/Staffing and Motivates
  
  

Knowledge, Skills, And Abilities

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• The ability to navigate within Goodwill’s territory.
• Must be able to adapt to growth in a changing environment within the Agency.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good problem-solving skills.
• Good follow through on projects and deliverables.
• Good decision-making skills.
• Ability to complete and maintain:
• CPR and First Aid certifications
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
  
  

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, driving, grasping, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Must be able to maneuver 75 pounds, pull utility carts on wheels on and off trucks.
• Employee is required to operate a computer, and handle textiles and donated goods.
• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of the job.
  
  

Work Environment

• Works in climate-controlled donation center environments most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and black periods which may vary from week to week.
• Frequent travel required.
• Moderate noise level.
• Works 40 hours per week or more when required.
  
  

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.